Summary Of Zombie Loyalists By Peter Shankman
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Summary Of Zombie Loyalists By Peter Shankman
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Author : QuickRead
language : en
Publisher: QuickRead.com
Release Date :
Summary Of Zombie Loyalists By Peter Shankman written by QuickRead and has been published by QuickRead.com this book supported file pdf, txt, epub, kindle and other format this book has been release on with Study Aids categories.
Learn how to use great service to create rabid fans. Almost every day we encounter people who work in customer service. Perhaps you stop at the gas station before work where you interact with an attendant who pumps your gas. Or maybe you walk inside, get a cup of coffee, and interact with the employee behind the till. After work, you might head to the grocery store, the gym, or the bar for Happy Hour. No matter where you go, you interact with people who represent a company or business. So what happens when you encounter an employee who is just plain rude? Do they affect your day? Do they affect how you view that company? Of course, they do! Employees are on the frontlines for company representation, which is why customer service is a key component in keeping your customers happy and coming back. So how can you as a business owner ensure your employees provide great customer service? Throughout Zombie Loyalists, you’ll learn how to provide and promote incredible customer service as well as how to turn your customers into crazy loyal fans. These fans will help grow your company by spreading the word and building an army of Zombie Loyalists. Keep reading to learn how kindness starts from the top-down and why creating Zombie Loyalists is the most effective way to build brand awareness and success. Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. DISCLAIMER: This book summary is meant as a preview and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be. If you are the original author of any book on QuickRead and want us to remove it, please contact us at [email protected].
Summary Of Zombie Loyalists Review Keypoints And Take Aways
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Author : PenZen Summaries
language : en
Publisher: by Mocktime Publication
Release Date : 2022-10-20
Summary Of Zombie Loyalists Review Keypoints And Take Aways written by PenZen Summaries and has been published by by Mocktime Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-20 with Study Aids categories.
The summary of Zombie Loyalists – Using Great Customer Service To Create Rabid Fans presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of Zombie Loyalists provides you with the inside information you need to know about the customers that every business hopes to acquire. These ideas will provide you with simple steps that your brand can take to establish, grow, and maintain a loyal, enthusiastic customer base. They will also illustrate those steps with insightful stories from a wide range of businesses, which will provide you with additional context. Zombie Loyalists summary includes the key points and important takeaways from the book Zombie Loyalists by Peter Shankman. Disclaimer: 1. This summary is meant to preview and not to substitute the original book. 2. We recommend, for in-depth study purchase the excellent original book. 3. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 4. If original author/publisher wants us to remove this summary, please contact us at [email protected].
Hug Your Haters
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Author : Jay Baer
language : en
Publisher: Penguin
Release Date : 2016-03-01
Hug Your Haters written by Jay Baer and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-01 with Business & Economics categories.
Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms. Bestselling author Jay Baer shows why that approach is a major mistake. Based on an extensive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very different motivations: ·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and company websites. Offstage haters don’t care if anyone else finds out, as long as they get answers. ·Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity. Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
Shine
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Author : James L. DeVriendt
language : en
Publisher: James DeVriendt
Release Date : 2023-05-25
Shine written by James L. DeVriendt and has been published by James DeVriendt this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-25 with Business & Economics categories.
Shine: Important Life, Sales and Leadership Lessons introduces readers to some valuable foundational life and business lessons, most of which the author learned as a child growing up in Grayling, Michigan. These insightful principles can be used to strengthen life, sales and leadership results or for improving the success of any career.
The Game Changer
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Author : Chicke Fitzgerald
language : en
Publisher: Morgan James Publishing
Release Date : 2017-08-01
The Game Changer written by Chicke Fitzgerald and has been published by Morgan James Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-01 with Business & Economics categories.
The Game Changer is a business parable about innovation and business transformation, wrapping time honored principles in an engaging, fictional tale. It reveals the narrative behind a technology company founded by a game changing CEO/inventor that has reluctantly taken in funding, and nearly misses the gift of being able to grow at a much faster pace. He and his team initially feel the pressure of investor’s quarter-to- quarter profit metrics, but through a series of unusual and intertwined events, they find their entrepreneurial spirit and energy ignited again. They are empowered to change every area of the company, providing value back to their investors, and eventually to the public after their IPO.Written for anyone interested in entrepreneurship, innovation, leadership and personal growth.
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Author : Джей Бэр
language : uk
Publisher: Litres
Release Date : 2022-03-06
written by Джей Бэр and has been published by Litres this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-06 with Business & Economics categories.
Відомий експерт Джей Бер подає видатні приклади привітання хейтерів і пояснює, як позитивне ставлення до них перетворюється на ваші гроші. Ви дізнаєтеся про типи хейтерів та загальні особливості їхніх скарг, правила поводження і тактику впливу на хейтерів. А опанувавши науку привітання хейтерів, ви зможете навіть найзапальніших з них приборкати і перетворити на своїх друзів і найвідданіших клієнтів.