Virtual Reference Benchmarks
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Virtual Reference Benchmarks
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Author : Primary Research Group
language : en
Publisher: Primary Research Group Inc
Release Date : 2014
Virtual Reference Benchmarks written by Primary Research Group and has been published by Primary Research Group Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Language Arts & Disciplines categories.
The 186-page study presents results of an exhaustive questionnaire about virtual reference services answered by more than 50 academic, public and special libraries covering issues such as budgets, software and services use, consortia membership, partnerships, library staff time consumed, number of reference questions answered, time taken to provide responses, and the tracking of reference answers and the development of a reference database. The study also looks at reference question & answer delivery vehicles such as web forms, instant messaging, email, phone, Facebook, Twitter, Skype and more. The report also looks at the various costs of virtual reference – telecommunications, manpower, technology and equipment and at how libraries are using and safeguarding their reference response databases.
Corporate Library Benchmarks
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Author : Primary Research Group
language : en
Publisher: Primary Research Group Inc
Release Date : 2007
Corporate Library Benchmarks written by Primary Research Group and has been published by Primary Research Group Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Language Arts & Disciplines categories.
This report, our sixth survey of corporate libraries, presents a broad range of data, broken out by size and type of organization. Among the issues covered are: spending trends on books, magazines, journals, databases, CD-ROM, directories and other information vehicles, plans to augment or reduce the scope and size of the corporate library, hiring plans, salary spending and personnel use, librarian research priorities by type of subject matter, policies on information literacy and library education, library relations with management, budget trends, breakdown in spending by the library vs other corporate departments that procure information, librarian use of blogs and RSS feeds, level of discounts received from book jobbers, use of subscription agents and other issues of concern to corporate and other business librarians.
Law Library Benchmarks
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Author : Primary Research Group
language : en
Publisher: Primary Research Group Inc
Release Date : 2008
Law Library Benchmarks written by Primary Research Group and has been published by Primary Research Group Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computers categories.
. Data in the report is based on a survey of 55 North American law libraries drawn from law firm, private company, university, courthouse and government agency law libraries. Data is broken out by size and type of library for ease in benchmarking. The 120+ page report covers developments in staffing, salaries, budgets, materials spending, use of blogs & wikis, use of legal directories, the library role in knowledge management, records management and content management systems. Patron and librarian training, reimbursement for library-related education and other issues are also covered in this latest edition.
Conducting The Reference Interview Third Edition
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Author : Catherine Sheldrick Ross
language : en
Publisher: American Library Association
Release Date : 2019-07-03
Conducting The Reference Interview Third Edition written by Catherine Sheldrick Ross and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-03 with Language Arts & Disciplines categories.
Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
The Virtual Reference Desk
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Author : R. David Lankes
language : en
Publisher:
Release Date : 2006
The Virtual Reference Desk written by R. David Lankes and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Language Arts & Disciplines categories.
'The Virtual Reference Desk' is based on the peer-reviewed lead papers from the November 2004 virtual reference conference in Ohio. Divided into sections - management, evaluation and standards, technology, resources, research and policy - the book features chapters written by recognized leaders in the reference information field.
College Alumni Relations Benchmarks
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Author :
language : en
Publisher: Primary Research Group Inc
Release Date : 2007
College Alumni Relations Benchmarks written by and has been published by Primary Research Group Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Education categories.
This report gives critical data about the alumni relations efforts of North American colleges. In more than 115 pages and 400 tables present hard data on alumni affairs office budgets, marketing expenditures, use of print publications and the internet, directory building and fundraising activities, among other topics. The report, based on data from 60 colleges, gives the end user highly specific benchmarking data such as the percentage of alumni that participate in reunions, earning from insurance plans and credit cards offered to alumni, spending on promotional materials for alumni clubs, percentage of alumni for whom the college maintains a working email address, and hundreds of other useful benchmarks and datapoints. Useful benchmarks include alumin office staff size, staff time spent on specific tasks, impact of the internet on alumni communications, relations with the Office of Institutional Advancement, plans for the print directory and much much more. Data is broken out for public and private colleges and by size and type of college and by size of the overall alumni population.
Virtual Reference Training
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Author : Buff Hirko
language : en
Publisher: American Library Association
Release Date : 2004-03-29
Virtual Reference Training written by Buff Hirko and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-03-29 with Education categories.
Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.
Corporate Library Benchmarks 2004 05 Edition
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Author : Primary Research Group
language : en
Publisher: Primary Research Group Inc
Release Date : 2004
Corporate Library Benchmarks 2004 05 Edition written by Primary Research Group and has been published by Primary Research Group Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Language Arts & Disciplines categories.
This special report presents results from a survey of 50 corporate and other business libraries. Data is broken out by company sales volume and by type of industry, and the report presents a similar range of data for corporate libraries that Law Library Benchmarks presents for legal libraries. More than 200 detailed tables of data highlight developments in purchasing, digital licensing, use of ebooks and site licenses, policies in knowledge management and virtual library development, as well as spending on books, journals, databases, reference works, directories, cataloging systems, and other information vehicles.
Performance Evaluation And Benchmarking
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Author : Raghunath Nambiar
language : en
Publisher: Springer
Release Date : 2009-10-27
Performance Evaluation And Benchmarking written by Raghunath Nambiar and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-27 with Computers categories.
First established in August 1988, the Transaction Processing Performance Council (TPC) has shaped the landscape of modern transaction processing and database benchmarks over two decades. Now, the world is in the midst of an extraordinary information explosion led by rapid growth in the use of the Internet and connected devices. Both user-generated data and enterprise data levels continue to grow ex- nentially. With substantial technological breakthroughs, Moore's law will continue for at least a decade, and the data storage capacities and data transfer speeds will continue to increase exponentially. These have challenged industry experts and researchers to develop innovative techniques to evaluate and benchmark both hardware and software technologies. As a result, the TPC held its First Conference on Performance Evaluation and Benchmarking (TPCTC 2009) on August 24 in Lyon, France in conjunction with the 35th International Conference on Very Large Data Bases (VLDB 2009). TPCTC 2009 provided industry experts and researchers with a forum to present and debate novel ideas and methodologies in performance evaluation, measurement and characteri- tion for 2010 and beyond. This book contains the proceedings of this conference, including 16 papers and keynote papers from Michael Stonebraker and Karl Huppler.
The Handbook Of High Performance Virtual Teams
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Author : Jill Nemiro
language : en
Publisher: John Wiley & Sons
Release Date : 2015-06-10
The Handbook Of High Performance Virtual Teams written by Jill Nemiro and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-10 with Business & Economics categories.
The Handbook of High-Performance Virtual Teams is an essential resource for leaders, virtual team members, and work group leaders. The editors provide a proved framework based on five principles for working collaboratively across boundaries of time, space, and culture. Written by experts in the field, the contributors offer practical suggestions and tools for virtual team who need to assess their current level of effectiveness and develop strategies for improvement. This important resource also contains an array of illustrative cases as well as practical tools for designing, implementing, and maintaining effective virtual work.