Wow Your Clients
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How To Wow
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Author : Bentley Williams
language : en
Publisher: Bentley Williams
Release Date : 2009-01-01
How To Wow written by Bentley Williams and has been published by Bentley Williams this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-01 with Business & Economics categories.
To stand out in today's marketplace, we must be customer crazy. It's really about treating each customer as a special individual with his very own wants and needs. Today's customer is exposed daily to numerous choices. What would make him do business with you? What would make him buy or decide to buy more, eat at your restaurant again or decide to sign the contract with you? Well, it's down to simply treating him as a fellow human being with feelings and making a connection at an even deeper level than just mere speed and efficiency. What you hold in your hands is an interactive and practical toolkit that has 21 ways you can WOW! your customers to make that connection with his Head and Heart. Each chapter is dedicated to one way you can connect with your customer. Grab your pen and fill in the Action Plan found at the end of each chapter and back of the book. Take action on each of these practical tips and draw your customers to you. They'll love doing business with you and tell others about you! Start acting now and watch your business grow.
Wow Your Clients
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Author : Bob Abramson
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2016-12-12
Wow Your Clients written by Bob Abramson and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-12 with categories.
In WOW YOUR CLIENTS, million-dollar business producer Bob Abramson shares actionable tips for both acquiring new clients and building long-lasting relationships with them. By the time you get done with this entertaining read, you will be equipped with the knowledge and playbook to land any client, and keep them for years to come. This book is the ultimate resource that can be used by anyone, in any profession where clients are the backbone of your business. As an additional bonus, you will receive Bob's Light A Fire In Your Business Companion Course. "Bob's book Wow Your Clients is an excellent read on maximizing client relationships. Bob shares some fascinating stories about rising through adversity to succeed in college and business which I truly can relate to. This is a great read for sales and service professionals wanting to be inspired while learning new principles to wow your clients." - - Cedric McSween Sr., McSween Coaching "Both entertaining and informative the whole way through. The way Bob weaves his expertise in business development together with his personal story left me wanting more... Thank you for inspiring me in such a delightful way!" - Esmee St James The Dating Muse"
How To Wow
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Author : Adrian Swinscoe
language : en
Publisher: Pearson UK
Release Date : 2016-03-23
How To Wow written by Adrian Swinscoe and has been published by Pearson UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-23 with Business & Economics categories.
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don’t let your business fall behind, look inside and take your customer experience to the next level. “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.” Keith Lewis, COO, Matchtech Group plc “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.” Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica
Creating Lifetime Clients
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Author : Felicia Brown
language : en
Publisher:
Release Date : 2016-03-18
Creating Lifetime Clients written by Felicia Brown and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-18 with categories.
Keeping clients for a lifetime isn't just about the money. It's also about giving clients what they need and want, so they feel happy with the relationship and themselves. Likewise, it's about creating career satisfaction, stability and joy for you, which translates into success for a lifetime. This engaging and accessible book explores what it takes to win someone's business long-term and get you on your way to finding your own lifetime clients! Includes details on how the author made over $100K by keeping one massage client as well as an exclusive interview from Sports Massage legend, Benny Vaughn. Includes free online resources and several special offers from the author and others.
Woo Wow And Win
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Author : Thomas A. Stewart
language : en
Publisher: HarperCollins
Release Date : 2016-11-29
Woo Wow And Win written by Thomas A. Stewart and has been published by HarperCollins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-29 with Business & Economics categories.
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.
Wow Factor
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Author : Tammy Fink
language : en
Publisher:
Release Date : 2021-01-31
Wow Factor written by Tammy Fink and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-31 with categories.
What if you could create a unique WOW!Factor Experience would blow your client's mind. Helping you to not only keep more of your existing clients but also attract new ones. The WOW!Factor book walks you through 5 phases of the WOW!Factor Experience. This workbook-style book encouraging you to create your own unique client experience for your team, tribe, clients, or members. What would it look like if we didn't have to worry about the competition? What if you could create something so unique that you wouldn't need to worry about 'who else is doing what'?People would automatically flock to you and your brand because of something that YOU offered that NO ONE ELSE could, at least not in the same unique way as only you can. That my friend is why you need to create a WOW!Factor Experience for your clients.
1 001 Ways To Keep Customers Coming Back
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Author : Donna Greiner
language : en
Publisher: Crown Currency
Release Date : 2011-07-20
1 001 Ways To Keep Customers Coming Back written by Donna Greiner and has been published by Crown Currency this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-20 with Business & Economics categories.
Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to: ·Creating products/services tailored to your customers' needs ·Recognizing and rewarding your most profitable trophy customers ·Using three kinds of guarantees to build customer trust ·Turning first-time customers into frequent buyers ·And much more!
Delivering Happiness
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Author : Tony Hsieh
language : en
Publisher: Hachette UK
Release Date : 2010-06-07
Delivering Happiness written by Tony Hsieh and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-07 with Business & Economics categories.
Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
Wow
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Author : Bentley Williams
language : en
Publisher: Bentley Williams
Release Date : 2006-01-01
Wow written by Bentley Williams and has been published by Bentley Williams this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-01-01 with Business & Economics categories.
Everything around us is changing but one valuable thing remains and has stood the test of time - the basics of human connection. Wouldn't it be great to gain insights on how you can give your customers something to make them go "WOW!" and make them loyal to you? Stand out from the crowd, stop playing it safe and be noticed today. DISCOVER - The difference between Service and The Wow! Experience - What your customer really wants - is it always speed? - The art and science of the customer experience - How to plot a connection with your customer at every touchpoint - Different ways to engage them - A simple approach to managing difficult customers and situations - How to recover shortfalls and win your customers back - How to build loyal customers who keep coming back and spreading the good word about you! Go out there and Wow! them. And you know what? It feels real good too! -
The Experience
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Author : Lior Arussy
language : en
Publisher: CRC Press
Release Date : 2002-01-10
The Experience written by Lior Arussy and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-10 with Computers categories.
A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m