25 Ways To Amaze Your Customers
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25 Ways To Amaze Your Customers
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Author : Worldwide Online Printing
language : en
Publisher:
Release Date : 2008-02
25 Ways To Amaze Your Customers written by Worldwide Online Printing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-02 with categories.
Amaze Your Customers
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Author : Daniel Zanetti
language : en
Publisher: Kogan Page Publishers
Release Date : 2006-01-03
Amaze Your Customers written by Daniel Zanetti and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-01-03 with Business & Economics categories.
Competition between businesses is fierce, be they multi-national corporations or rival corner shops. Every company needs custom and must hang on it to survive. In this fascinating title Daniel Zanetti explores the ways in which sellers and service providers can reach and win over new customers. Packed with real-life stories of good and bad customer experiences, this book illustrates how incredibly important customer satisfaction is not only for attracting new customers but also for building lasting customer relationships which will ultimately shape the reputation of the company. Advice is also given on how to differentiate a business from its competitors, so enabling managers to be clear about the businesses unique selling proposition (USP). Zanetti also asks readers important questions that will help business people formulate a 'Customer Amazement Strategy'. Everyone involved in selling and providing a service will benefit from reading this book. It covers a range of industries including: hotels; salons; garages; supermarkets; health and leisure centres; insurance companies; fashion retailers; airlines; call centres and many more.
Listen Your Way To Customer Sucxess 25 Inspiring Stories With Tips Ideas For Sustainable Customer Happiness
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Author : Frans Reichardt
language : en
Publisher: Reichardt
Release Date : 2021-03-04
Listen Your Way To Customer Sucxess 25 Inspiring Stories With Tips Ideas For Sustainable Customer Happiness written by Frans Reichardt and has been published by Reichardt this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-04 with Business & Economics categories.
Do you ever feel that your customers don't understand you or vice versa? Do you want to know and understand the needsof your customers, and how you can make them happier? Then this book definitely is for you.In 25 stories Frans Reichardt shows you how your company, your team, and you can make the world a better place forcustomers, and for yourself. His stories will sometimes put a smile on your face, surprise you and inspire you. You will alsorecognize yourself in some of these stories because one thing is certain: you are a customer yourself, so you knowfrom your own experience, the life of a customer is not always easy.
Summary Amaze Every Customer Every Time
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Author : BusinessNews Publishing,
language : en
Publisher: Primento
Release Date : 2014-10-28
Summary Amaze Every Customer Every Time written by BusinessNews Publishing, and has been published by Primento this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-28 with Business & Economics categories.
The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet". This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.
Amaze Every Customer Every Time
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Author : Shep Hyken
language : en
Publisher: Greenleaf Book Group
Release Date : 2013-09-03
Amaze Every Customer Every Time written by Shep Hyken and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-03 with Business & Economics categories.
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
50 Ways To Impress Your Love
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Author : Sadhu Prasad
language : en
Publisher: Fantabulous Publishers India
Release Date : 2023-10-10
50 Ways To Impress Your Love written by Sadhu Prasad and has been published by Fantabulous Publishers India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-10 with Family & Relationships categories.
In the fascinating world of romance, capturing someone's heart is an art. Are you ready to become a true master in the game of love? Look no further than "50 Tricks to Impress a Girl," a comprehensive guide that reveals the secrets to winning her over with confidence, charm, and genuine connection. Inside these pages, you'll find a treasure trove of tips and techniques designed to melt hearts and create unforgettable moments. Whether you're embarking on a new relationship, reigniting an old flame, or simply seeking to strengthen your romantic connections, this book is your trusty companion. Explore inside this book- "Sustaining Romance: Methods and Secrets"; "Eternal Flames of Romance: A Guide" and "The Art of Lasting Love: Methods and More". All the best...
501 Ways To Roll Out The Red Carpet For Your Customers
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Author : Donna Cutting
language : en
Publisher: Red Wheel/Weiser
Release Date : 2015-12-21
501 Ways To Roll Out The Red Carpet For Your Customers written by Donna Cutting and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-21 with Business & Economics categories.
"Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service." —Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: •Make "red-carpet service" a first and lasting impression•Get your team "red-carpet ready"•Inspire positive word-of-mouth by delivering wow•Handle service recovery with style•Employ creative marketing ideas and social media savvyUsing the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel—just roll out the red carpet!
The Intuitive Customer
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Author : Colin Shaw
language : en
Publisher: Springer
Release Date : 2016-08-20
The Intuitive Customer written by Colin Shaw and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-20 with Business & Economics categories.
Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.
How To Sell Anything To Anybody
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Author : Joe Girard
language : en
Publisher: Simon and Schuster
Release Date : 2006-02-07
How To Sell Anything To Anybody written by Joe Girard and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-02-07 with Business & Economics categories.
Joe Girard was an example of a young man with perseverance and determination. Joe began his working career as a shoeshine boy. He moved on to be a newsboy for the Detroit Free Press at nine years old, then a dishwasher, a delivery boy, stove assembler, and home building contractor. He was thrown out of high school, fired from more than forty jobs, and lasted only ninety-seven days in the U.S. Army. Some said that Joe was doomed for failure. He proved them wrong. When Joe started his job as a salesman with a Chevrolet agency in Eastpointe, Michigan, he finally found his niche. Before leaving Chevrolet, Joe sold enough cars to put him in the Guinness Book of World Records as 'the world's greatest salesman' for twelve consecutive years. Here, he shares his winning techniques in this step-by-step book, including how to: o Read a customer like a book and keep that customer for life o Convince people reluctant to buy by selling them the right way o Develop priceless information from a two-minute phone call o Make word-of-mouth your most successful tool Informative, entertaining, and inspiring, HOW TO SELL ANYTHING TO ANYBODY is a timeless classic and an indispensable tool for anyone new to the sales market.
How To Be More In Tune With The Feelings Of Your Customers
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Author : Sam Amoo
language : en
Publisher: Sam Amoo Publishing
Release Date : 2022-11-21
How To Be More In Tune With The Feelings Of Your Customers written by Sam Amoo and has been published by Sam Amoo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-21 with Business & Economics categories.
Emotional Intelligence is a Powerful Tool That Can Help You Get More Customers, Increase Sales, Make Better Decisions and Build Better Relationships - The Simple Techniques for Increasing Sales, Customer Loyalty and Retention. What if you could learn to use your emotions to your advantage? What if you could increase your emotional intelligence so that you could make better decisions and build stronger relationships? If you want to become more successful, happier, healthier, wealthier and more influential, this is the book for you! It’s easy to ignore the needs of your customers, but ignoring their feelings doesn’t work. If you want to truly understand how to be more in tune with the feelings of your customers, then it’s time to look at the science of Emotional Intelligence. One of the biggest challenges that sales teams face in today’s complex, 24/7 world is managing customer expectations. Many companies are turning to emotional intelligence tools to help them become more in tune with their customers and increase the likelihood of customer retention, which is their ultimate sales machine. According to some of the best salespeople in history, the secret to successful ninja selling is knowing what your customer is feeling. The trick to selling like crazy is not necessarily in what you are saying but how you are saying it and the emotion you convey with your words. If you want to be a better salesperson that sell like titans, you need to know how to connect emotionally with your customer. To be able to connect emotionally with your customers is not something that happens overnight. You need to develop emotional intelligence over time through learning experiences. This book will help you understand how you can use your emotions to pitch anything, connect emotionally with your customers and improve your sales like a ninja marketer. In today’s world, we need to understand human emotions. We need to amp it up to connect emotionally with our customers, prospects, employees and other people. And that means tapping into our feelings and understanding their needs. If you want to make your company the most profitable it can be, you need to understand the way your customers think and feel about your brand. You need to know their hopes and dreams and what they’re looking for—and then figure out how to deliver on those expectations in ways that will inspire them to buy more of your product or service. So often, I’ve seen that people have very good business ideas, but when they talk to potential customers about it, they seem to be very disconnected from their customer’s emotions. If you’re not taking the time to listen to what your customers are telling you about their pain points and their needs, you're missing out on one of the biggest opportunities to increase your sales, customer retention, and customer loyalty. But to do that, you need to know what emotions are going on inside your customers. Emotional intelligence—the ability to identify, manage, and communicate the emotions of your customers, employees, and stakeholders—is what differentiates great organizations from average ones. Emotional Intelligence is the Key to Unlocking the Power of Positive Customer Experience. In fact, the best companies are actually measuring their customers' emotional state, and are using that information to make more informed decisions about their products and services. Learn how to use emotional intelligence to increase sales, customer loyalty and retention, and how to make the best impression on customers. This book will change the way you think about marketing like a ninja. Click The Buy Button Now!