An Efficient Holistic Implementation Plan Of The Itil Framework Version 3 For Smb
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An Efficient Holistic Implementation Plan Of The Itil Framework Version 3 For Smb
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Author : Jochen Höfenstock
language : en
Publisher: GRIN Verlag
Release Date : 2009-11-23
An Efficient Holistic Implementation Plan Of The Itil Framework Version 3 For Smb written by Jochen Höfenstock and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-23 with Computers categories.
Diploma Thesis from the year 2009 in the subject Computer Science - Commercial Information Technology, grade: 2, Fachhochschule des bfi Wien GmbH (Projektmanagement und Informationstechnik), language: English, abstract: The IT Infrastructure Library (ITIL) framework is a defacto standard for a holistic Service Management approach. In its third version a five stage lifecycle model provides principles, roles, processes and functions next to a plurality of information for the history of a service from the cradle to the grave. Preceding activities ensure an efficient implementation of ITIL framework for different kinds of management systems used by IT departments or service providers for small and medium-sized business (SMB). This master thesis reviews the corresponding theory of ITIL and organisational change management as well as project management methods necessary for ITIL framework implementation. Most small and medium-sized businesses rush into the implementation of ITIL framework because an essential analytic planning was not or ineffectually done. The dependences and coherences between the Service Strategy, Service Design, Service Transition, Service Operation as well as Continual Service Improvement allege how to efficiently implement the holistic ITIL framework. Based on a survey of SMBs experiences and level of organisational maturity this information gets combined and framed in an implementation plan in due consideration of all coherences and dependencies to assure optimum quality of implementation. With such a plan, SMBs are in a position to generate as much as possible achievement compared with an adequate scale of effort. SMB has also the assurance that only the appropriate parts of ITIL framework are affected for its System or Service Management approach. The chain of causation starts with a summary of all five ITIL lifecycle stages and its interfaces next to a survey of SMB’s experiences with such a framework and level of organisational maturity. It ends with an implementation plan based on the participators statements and adequate project management methods for definition of objectives, pinpointing of dependencies, object and work breakdown structures and environment analysis. My major conclusion of this master thesis is that costs saving characteristics of ITIL framework do not appear by ITIL framework implementation. They appear in case of consistent application.
Itil Service Strategy
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Author : Great Britain. Cabinet Office
language : en
Publisher: Stationery Office/Tso
Release Date : 2011
Itil Service Strategy written by Great Britain. Cabinet Office and has been published by Stationery Office/Tso this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Mitre Systems Engineering Guide
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Author :
language : en
Publisher:
Release Date : 2012-06-05
Mitre Systems Engineering Guide written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-05 with categories.
Ibm System Storage Business Continuity Part 1 Planning Guide
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Author : Charlotte Brooks
language : en
Publisher: IBM Redbooks
Release Date : 2007-03-07
Ibm System Storage Business Continuity Part 1 Planning Guide written by Charlotte Brooks and has been published by IBM Redbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-07 with Computers categories.
A disruption to your critical business processes could leave the entire business exposed. Today's organizations face ever-escalating customer demands and expectations. There is no room for downtime. You need to provide your customers with continuous service because your customers have a lot of choices. Your competitors are standing ready to take your place. As you work hard to grow your business, you face the challenge of keeping your business running without a glitch. To remain competitive, you need a resilient IT infrastructure. This IBM Redbooks publication introduces the importance of Business Continuity in today's IT environments. It provides a comprehensive guide to planning for IT Business Continuity and can help you design and select an IT Business Continuity solution that is right for your business environment. We discuss the concepts, procedures, and solution selection for Business Continuity in detail, including the essential set of IT Business Continuity requirements that you need to identify a solution. We also present a rigorous Business Continuity Solution Selection Methodology that includes a sample Business Continuity workshop with step-by-step instructions in defining requirements. This book is meant as a central resource book for IT Business Continuity planning and design. The companion title to this book, IBM System Storage Business Continuity: Part 2 Solutions Guide, SG24-6548, describes detailed product solutions in the System Storage Resiliency Portfolio.
Service Strategy
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Author : Great Britain. Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
Service Strategy written by Great Britain. Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Iqm Cmm Information Quality Management Capability Maturity Model
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Author : Sasa Baskarada
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-04-03
Iqm Cmm Information Quality Management Capability Maturity Model written by Sasa Baskarada and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-03 with Business & Economics categories.
Saša Baškarada presents a capability maturity model for information quality management process assessment and improvement. The author employed six exploratory case studies and a four round Delphi study to gain a better understanding of the research problem and to build the preliminary model, which he then applied in seven international case studies for further enhancement and external validation.
Ibm Cloud Object Storage System Product Guide
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Author : Vasfi Gucer
language : en
Publisher: IBM Redbooks
Release Date : 2023-06-14
Ibm Cloud Object Storage System Product Guide written by Vasfi Gucer and has been published by IBM Redbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-14 with Computers categories.
Object storage is the primary storage solution that is used in the cloud and on-premises solutions as a central storage platform for unstructured data. IBM Cloud Object Storage is a software-defined storage (SDS) platform that breaks down barriers for storing massive amounts of data by optimizing the placement of data on commodity x86 servers across the enterprise. This IBM Redbooks® publication describes the major features, use case scenarios, deployment options, configuration details, initial customization, performance, and scalability considerations of IBM Cloud Object Storage on-premises offering. For more information about the IBM Cloud Object Storage architecture and technology that is behind the product, see IBM Cloud Object Storage Concepts and Architecture , REDP-5537. The target audience for this publication is IBM Cloud Object Storage IT specialists and storage administrators.
Knowledge Management Tools And Techniques
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Author : Madanmohan Rao
language : en
Publisher: Routledge
Release Date : 2012-06-14
Knowledge Management Tools And Techniques written by Madanmohan Rao and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-14 with Business & Economics categories.
Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.
Implementation Guide For Ibm Elastic Storage System 5000
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Author : Brian Herr
language : en
Publisher: IBM Redbooks
Release Date : 2020-12-08
Implementation Guide For Ibm Elastic Storage System 5000 written by Brian Herr and has been published by IBM Redbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-08 with Computers categories.
This IBM® Redbooks® publication introduces and describes the IBM Elastic Storage® Server 5000 (ESS 5000) as a scalable, high-performance data and file management solution. The solution is built on proven IBM Spectrum® Scale technology, formerly IBM General Parallel File System (IBM GPFS). ESS is a modern implementation of software-defined storage, making it easier for you to deploy fast, highly scalable storage for AI and big data. With the lightning-fast NVMe storage technology and industry-leading file management capabilities of IBM Spectrum Scale, the ESS 3000 and ESS 5000 nodes can grow to over YB scalability and can be integrated into a federated global storage system. By consolidating storage requirements from the edge to the core data center — including kubernetes and Red Hat OpenShift — IBM ESS can reduce inefficiency, lower acquisition costs, simplify storage management, eliminate data silos, support multiple demanding workloads, and deliver high performance throughout your organization. This book provides a technical overview of the ESS 5000 solution and helps you to plan the installation of the environment. We also explain the use cases where we believe it fits best. Our goal is to position this book as the starting point document for customers that would use the ESS 5000 as part of their IBM Spectrum Scale setups. This book is targeted toward technical professionals (consultants, technical support staff, IT Architects, and IT Specialists) who are responsible for delivering cost-effective storage solutions with ESS 5000.
Itil Version 3 At A Glance
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Author : John O. Long
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-07-18
Itil Version 3 At A Glance written by John O. Long and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-18 with Computers categories.
ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.