Customer Assistance Guide
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The Complete Guide To Customer Support
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Author : Joe Fleischer
language : en
Publisher: CRC Press
Release Date : 2002-01-04
The Complete Guide To Customer Support written by Joe Fleischer and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-04 with Computers categories.
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
The Complete Guide To Customer Support
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Author : Joe Fleischer
language : en
Publisher: CRC Press
Release Date : 2002-01-04
The Complete Guide To Customer Support written by Joe Fleischer and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-04 with Technology & Engineering categories.
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Best Practice Guide For Customer Service Professionals
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Author :
language : en
Publisher:
Release Date : 2006*
Best Practice Guide For Customer Service Professionals written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006* with Customer services categories.
The Ultimate Online Customer Service Guide
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Author : Marsha Collier
language : en
Publisher: John Wiley & Sons
Release Date : 2010-12-15
The Ultimate Online Customer Service Guide written by Marsha Collier and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-15 with Business & Economics categories.
Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Customer Service Operations
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Author : Warren Blanding
language : en
Publisher: Amacom Books
Release Date : 1991
Customer Service Operations written by Warren Blanding and has been published by Amacom Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
A guide to developing and running a profitable service-oriented department, with tips on making a contribution to the company bottom line, focusing on customer needs, cutting costs while increasing efficiency, and choosing between telecommunications options.
Customer Assistance Guide
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Author :
language : en
Publisher:
Release Date : 1987
Customer Assistance Guide written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Office equipment and supplies categories.
Making Customers Count
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Author : David Clutterbuck
language : en
Publisher:
Release Date : 1991
Making Customers Count written by David Clutterbuck and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Consumer satisfaction categories.
Making Customers Count started as a collection of case studies of companies which had introduced programmes of customer care. But what began as an attempt to identify best practice rapidly became an intensive study of why the majority of customer care schemes go wrong and most importantly, how to ensure that schemes do succeed.
Customer Service
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Author : Kelly Montague
language : en
Publisher: BookRix
Release Date : 2016-06-16
Customer Service written by Kelly Montague and has been published by BookRix this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-16 with Computers categories.
Have you ever wondered what keeps customers’ loyalty on a certain product or service? One of the most considerable facts is keeping the people aspect of the business alive. Treating customers as individuals and not just representation of financial returns can give you the competitive edge. Having a good customer service is therefore vital for any businesses to sustain its operations. If you are in the service industry, a good customer service can be your bread and butter. By having good customer service, you can generate more profit as it will promote company loyalty.
Practical Handbook Of Customer Service Operations
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Author : Warren Blanding
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
Practical Handbook Of Customer Service Operations written by Warren Blanding and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.
Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.
A Practical Guide To Airline Customer Service
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Author : Colin C. Law
language : en
Publisher: BrownWalker Press
Release Date : 2018-04-16
A Practical Guide To Airline Customer Service written by Colin C. Law and has been published by BrownWalker Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-16 with Transportation categories.
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.