Customer Centered Design
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Customer Centered Design
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Author : Kreta Chandler
language : en
Publisher: Prentice Hall Professional
Release Date : 2003
Customer Centered Design written by Kreta Chandler and has been published by Prentice Hall Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Electronic books categories.
-- HP's expertise in this area has earned them Vendor of the Year awards in e-commerce from key resller partners.-- Case studies showing how the new principles, techniques, and methodologies worked at Web sites such as Amazon, Office Depot, QVC, and Outpost.This book is a practical guide to understanding web page design and usability factors needed for the online store shelf. Designing and structuring information correctly enhances navigation through your site as well as delivering your customers a satisfying shopping experience. The authors have consulted with such diverse customers as Amazon, AOL, QVC, Outpost, Egghead, Office Depot and others. The concepts they've brought to these accounts have earned HP Vendor of the Year award in e-commerce from key HP reseller partners. Learn to blend customer insights with products and with web capabilities to create web sites that maximize customer-centered design. Your resulting web sites will have an ease of usability that lead to superior customer experiences while maximizing sales. This book includes plenty of examples and case studies showing how to apply new principles, techniques, and methodologies that will win you loyal customers.
Contextual Design
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Author : Hugh Beyer
language : en
Publisher: Morgan Kaufmann
Release Date : 1998
Contextual Design written by Hugh Beyer and has been published by Morgan Kaufmann this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Computers categories.
This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.
Designing The Customer Centric Organization
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Author : Jay R. Galbraith
language : en
Publisher: John Wiley & Sons
Release Date : 2011-01-06
Designing The Customer Centric Organization written by Jay R. Galbraith and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-06 with Business & Economics categories.
Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
Refining Design For Business
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Author : Michael Krypel
language : en
Publisher: Adobe Press
Release Date : 2014-03-23
Refining Design For Business written by Michael Krypel and has been published by Adobe Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-23 with Business & Economics categories.
Innovation and technology have forever changed what it means to be a business. Some businesses now exist only online; increasingly, companies are being built with new technologies that require new skills; and customers are routinely accessing businesses via interactive visual and audio experiences–through web pages or apps, computers, and mobile devices. These experiences are based on design, which has never been so important to the business world. Customers interact with designs by looking, clicking, typing, listening, speaking to, and touching them. These interactions largely occur where and when the customer chooses: alone on the couch at home, at work, at social events, while traveling on an airplane, and elsewhere. When people say they “read an article,” “bought a friend a gift,” “watched a video,” or “booked a hotel,” they’re talking about engaging with businesses by interacting with their designs. No matter how great a business idea is, or what technology it relies on behind the scenes, a company needs to express itself visually in a way customers will understand and be able to interact with easily in order to be successful. The number of ways to translate an idea into a design is infinite, but which designs will also drive customer value? Michael Krypel’s Refining Design for Business answers this key question, showing you how to build a successful online business by creating engaging and measurable customer experiences. In this book, you will learn how to: • Change the standard design process most companies follow to enhance accountability for generating business and customer value, while creating new opportunities for collaboration and innovation. • Understand customer goals and build a strategic marketing plan to continually realign the business around them. • Use A/B testing and segmentation strategies to personalize experiences across a business. • Develop new approaches through “visual business cases” that show how different companies have solved problems, including before-and-after examples of what the online businesses themselves actually looked like.
User Centered Design
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Author : Travis Lowdermilk
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2013-05-15
User Centered Design written by Travis Lowdermilk and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-15 with Computers categories.
Looks at the application design process, describing how to create user-friendly applications.
The Elements Of User Experience
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Author : Jesse James Garrett
language : en
Publisher: Pearson Education
Release Date : 2010-12-16
The Elements Of User Experience written by Jesse James Garrett and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-16 with Computers categories.
From the moment it was published almost ten years ago, Elements of User Experience became a vital reference for web and interaction designers the world over, and has come to define the core principles of the practice. Now, in this updated, expanded, and full-color new edition, Jesse James Garrett has refined his thinking about the Web, going beyond the desktop to include information that also applies to the sudden proliferation of mobile devices and applications. Successful interaction design requires more than just creating clean code and sharp graphics. You must also fulfill your strategic objectives while meeting the needs of your users. Even the best content and the most sophisticated technology won't help you balance those goals without a cohesive, consistent user experience to support it. With so many issues involved—usability, brand identity, information architecture, interaction design— creating the user experience can be overwhelmingly complex. This new edition of The Elements of User Experience cuts through that complexity with clear explanations and vivid illustrations that focus on ideas rather than tools or techniques. Garrett gives readers the big picture of user experience development, from strategy and requirements to information architecture and visual design.
Fundamentals Of User Centered Design
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Author : Brian Still
language : en
Publisher: CRC Press
Release Date : 2017-08-25
Fundamentals Of User Centered Design written by Brian Still and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-25 with Computers categories.
There has been some solid work done in the area of User-Centered Design (UCD) over the last few years. What’s been missing is an in-depth, comprehensive textbook that connects UCD to usability and User Experience (UX) principles and practices. This new textbook discusses a theoretical framework in relation to other design theories. It provides a repeatable, practical process for implementation, offering numerous examples, methods, and case studies for support, and it emphasizes best practices in specific environments, including mobile and web applications, print products, as well as hardware.
Rapid Contextual Design
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Author : Karen Holtzblatt
language : en
Publisher: Elsevier
Release Date : 2005
Rapid Contextual Design written by Karen Holtzblatt and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Computers categories.
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Design Thinking For Customer Excellence
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Author :
language : en
Publisher: Humane Design & Innovation Consulting LLP
Release Date : 2023-10-16
Design Thinking For Customer Excellence written by and has been published by Humane Design & Innovation Consulting LLP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-16 with Art categories.
In today’s fast-paced business environment, ensuring outstanding customer experiences is paramount to achieving success. Design Thinking for Customer Excellence serves as your comprehensive guide to revolutionizing customer satisfaction and fostering unwavering customer loyalty through the principles of Design Thinking.This book unlocks the potential of Design Thinking to significantly impact Customer Lifetime Value. It equips you with five proven strategies that will completely transform how you enhance CLV. Additionally, you’ll gain invaluable insights into the essential practice of Customer Journey Mapping, a critical tool for delighting your customers. You’ll be taken on a visual journey through the stages of the customer experience, understanding their unique needs at each step. Master the art of crafting effective Customer Journey Maps and employing them to elevate the customer journey. Real-world case studies, including illuminating examples from industry giants like Apple’s Genius Bar and Taj Hotels, underscore the tangible advantages of implementing Design Thinking in customer service.However, this guide continues beyond success stories. It offers a glimpse into the hurdles businesses often encounter while embracing Design Thinking and equips you with strategies to navigate these challenges adeptly. Prepare to witness the transformative power of Design Thinking as it reshapes your approach to customer service, enabling you to view your business through the discerning eyes of your customers.
User Centered Design Stories
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Author : Carol Righi
language : en
Publisher: Elsevier
Release Date : 2010-07-27
User Centered Design Stories written by Carol Righi and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-27 with Computers categories.
User-Centered Design Stories is the first user-centered design casebook with cases covering the key tasks and issues facing UCD practitioners today. Intended for both students and practitioners, this book follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation. In this book, the reader is asked to analyze dozens of UCD work situations and propose solutions for the problem set. The problems posed in the cases cover a wide variety of key tasks and issues faced by practitioners, including those related to organizational/managerial topics, UCD methods and processes, and technical/ project issues. The benefit of the casebook and its organization is that it offers new practitioners (as well as experienced practitioners working in new settings) valuable practice in decision-making that cannot be obtained by simply reading a book or attending a seminar. The first User-Centered Design Casebook, with cases covering the key tasks and issues facing UCD practitioners today. Each chapter based on real world cases with complex problems, giving readers as close to a real-world experience as possible. Offers "the things you don't learn in school," such as innovative and hybrid solutions that were actually used on the problems discussed.