Customer Centric Leadership 8 Principles For A Customer Centric Culture
DOWNLOAD
FREE 30 Days
Download Customer Centric Leadership 8 Principles For A Customer Centric Culture PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Customer Centric Leadership 8 Principles For A Customer Centric Culture book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Customer Centric Leadership 8 Principles For A Customer Centric Culture
DOWNLOAD
FREE 30 Days
Author : Sydney Brouwer
language : en
Publisher:
Release Date : 2019-03-10
Customer Centric Leadership 8 Principles For A Customer Centric Culture written by Sydney Brouwer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-10 with Business & Economics categories.
Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To achieve this, all sorts of methods are used to take the customer experience to the next level. However, too little attention is paid to one key aspect: leadership.In this book, Sydney Brouwer links customer-centricity and leadership. He zooms in on the role of the leader. After all, as a leader you are responsible for creating a culture that encourages everyone to understand and act on the interest of the customer. What should a leader do to make customer experience a priority for everyone in the organization? How can he enable and encourage customer-centric behavior? By using inspiring cases and examples from companies like Disney, citizenM and BMW, Sydney takes you on a journey along eight principles that will help leaders build a customer-centric culture. A culture that creates enthusiastic customers and employees.
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance
DOWNLOAD
FREE 30 Days
Author : Linden Brown
language : en
Publisher: McGraw Hill Professional
Release Date : 2013-12-06
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance written by Linden Brown and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-06 with Business & Economics categories.
What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors’ three-year proprietary research project with more than 100 companies, The Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization. Dr. Linden R. Brown is chairman and co-founder of MarketCulture Strategies Inc. Christopher Brown is the former marketing director for Hewlett-Packard for the South Pacific and is presently a Silicon Valley-based sales and marketing consultant.
The Customer Of The Future
DOWNLOAD
FREE 30 Days
Author : Blake Morgan
language : en
Publisher: HarperCollins Leadership
Release Date : 2019-10-29
The Customer Of The Future written by Blake Morgan and has been published by HarperCollins Leadership this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-29 with Business & Economics categories.
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
The 8 Laws Of Customer Focused Leadership
DOWNLOAD
FREE 30 Days
Author : Blake Morgan
language : en
Publisher: HarperCollins Leadership
Release Date : 2024-07-02
The 8 Laws Of Customer Focused Leadership written by Blake Morgan and has been published by HarperCollins Leadership this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-02 with Business & Economics categories.
A leadership playbook for making customer experience a core aspect of your business. In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends? Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how: C.reate a customer experience mindset. eX.ceed longterm profit expectations by focusing on both short term and long term profits. L.ay out your customer experience strategy creation and stick to it. E.mbark on your 90 day get started plan. A.nticipate the future by being a customer experience futurist. D.on’t forget that employees are customers too. E.valuate success and measure what can be measured. R.eaffirm the priority - keep CX front and center. Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!
Customer Centric Leadership 8 Principles For A Customer Centric Culture
DOWNLOAD
FREE 30 Days
Author : Sydney Brouwer
language : en
Publisher:
Release Date : 2019-03-10
Customer Centric Leadership 8 Principles For A Customer Centric Culture written by Sydney Brouwer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-10 with Business & Economics categories.
Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To achieve this, all sorts of methods are used to take the customer experience to the next level. However, too little attention is paid to one key aspect: leadership.In this book, Sydney Brouwer links customer-centricity and leadership. He zooms in on the role of the leader. After all, as a leader you are responsible for creating a culture that encourages everyone to understand and act on the interest of the customer. What should a leader do to make customer experience a priority for everyone in the organization? How can he enable and encourage customer-centric behavior? By using inspiring cases and examples from companies like Disney, citizenM and BMW, Sydney takes you on a journey along eight principles that will help leaders build a customer-centric culture. A culture that creates enthusiastic customers and employees.
Serve Like A Boss
DOWNLOAD
FREE 30 Days
Author : Donovan Garett
language : en
Publisher: Donovan Garett Media Co.
Release Date : 2024-04-01
Serve Like A Boss written by Donovan Garett and has been published by Donovan Garett Media Co. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-01 with Business & Economics categories.
In "Serve Like A Boss," author Donovan Garett presents a comprehensive guide to revolutionizing your business through customer-centric principles. This transformative book is divided into two sections, each offering invaluable insights and actionable strategies to create a thriving customer-centric culture within your organization. Understanding The Customer-Centric Business Model The first section, "Understanding The Customer-Centric Business Model," lays the foundation for building meaningful relationships with your customers. Through thought-provoking chapters such as "The Technology Paradox" and "Develop a Customer-Centric Mindset," readers are challenged to rethink traditional approaches to customer service and embrace a holistic view of customer satisfaction. Creating a Customer-Centric Culture In the second section, "Creating a Customer-Centric Culture," readers are guided through the process of cultivating a workplace culture that prioritizes customers' needs and expectations. From "Training Your Employees to be Customer-Centric" to "Managing Resistance & Creating a Culture of Innovation," each chapter provides practical strategies for aligning every aspect of your organization with the goal of delivering exceptional customer experiences. Why Choose “Serve Like A Boss”? - In-Depth Analysis: "Serve Like A Boss" offers an in-depth analysis of the challenges and opportunities inherent in adopting a customer-centric approach, providing readers with the knowledge and tools they need to succeed in today's competitive marketplace. - Real-World Examples: Drawing on real-world examples and case studies, this book illustrates the transformative power of customer-centricity and inspires readers to apply these principles to their own businesses. - Actionable Advice: With actionable advice and step-by-step guidance, "Serve Like A Boss" invites readers to take concrete steps to build lasting relationships with their customers and achieve sustainable success. Whether you're a seasoned business leader or a budding entrepreneur, "Serve Like A Boss" is an indispensable resource for anyone committed to putting customers at the heart of their business strategy. Table of Contents: SECTION 1: Understanding The Customer-Centric Business Model Chapter 1: The Technology Paradox Chapter 2: Develop a Customer-Centric Mindset Chapter 3: View Profitability Through the Lens of Customer Service Chapter 4: Understand Your Ideal Customer Chapter 5: Leverage Buyer Personas and Customer Feedback SECTION 2: Creating a Customer-Centric Culture Chapter 6: Why is Good Help So Hard To Find? Chapter 7: Train Your Employees to be Customer-Centric Chapter 8: Customer-Centric Leadership and Culture Chapter 9: Manage Resistance & Create a Culture of Innovation Chapter 10: Build a Legacy of Customer-Centricity TOPICS COVERED: Customer-Centric Business Model, Human Interaction, Personalized Experiences, Customer Service, Brand Reputation, Brand Advocacy, Ideal Customer, Buyer Personas, Customer Feedback, Customer-Centric Culture, Employee Training, Leadership Influence, Innovation, Resistance to Change, Long-Term Vision, Business Success, Legacy Building, Exceptional Customer Service, Competitive Marketplace, Entrepreneurship, Business Communication
The Customer Service Revolution
DOWNLOAD
FREE 30 Days
Author : Bryan Horn
language : en
Publisher: AuthorHouse
Release Date : 2020-02-21
The Customer Service Revolution written by Bryan Horn and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-21 with Business & Economics categories.
The way we do business has changed. Customers are no longer driven by products and services alone. They are experience driven customers who seek meaningful and genuine interactions with the companies they do business with. Many companies have adapted a “too big to fail” mindset and have implemented policies that favor themselves instead of the customers who keep them in business. Employees are treated as money-making machines instead of valued teammates. This has to change. The Customer Service Revolution is packed full of innovating and inspiring stories, and is changing the way companies think about their customers and the employees who make it all happen.
The Customer Centric Blueprint
DOWNLOAD
FREE 30 Days
Author : Doug Leather
language : en
Publisher: Porcupine Press Trading Under Dgr Writing & Resear
Release Date : 2013-07
The Customer Centric Blueprint written by Doug Leather and has been published by Porcupine Press Trading Under Dgr Writing & Resear this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07 with Business & Economics categories.
Book Description: Our world is undergoing rapid transformation. In this tide of change and upheaval, customers are stepping into their power and making demands the likes of which have never been seen before. Building sustainable competitive advantage and leading a superior 21st century organisation requires a new approach - placing your customer at the heart of everything you do, implementing a customer-centric business model and boldly leading your organisation through the transformational journey required. Using the REAP Customer-Centric Organisation Blueprint(r) as an architecture, this book explores all the interconnected components of a truly customer-centric business model and how you can apply its principles practically and with tangibly significant business results. It will support you to strategize, plan and operationalise the future in order to create, deliver and capture value, whilst delivering sustainable, superior business performance. About the Author: Doug Leather, CEO of REAP Consulting (Pty) Ltd, is a Wharton Business School Alumnus who has a diverse and varied background, including engineering and commercial. He is a leading expert in Customer Management working globally with large blue-chip organisations, and is best described as a Customer Management Evangelist, Activist and Futurologist as a result of his intense passion, broad multi-industry and multi-country insights into customer management capability understanding, best practice application, customer experience, business models and business performance improvement. The primary focus of his client work today is in helping people in businesses think, and work differently together to understand the importance of customer asset management, assessing the maturity of customer management capability and then conceiving, planning, developing/repairing, driving and measuring strategy and programmes for the 21st Century Organisatio
Built To Win
DOWNLOAD
FREE 30 Days
Author : Annette Franz
language : en
Publisher: Advantage Media
Release Date : 2022-03-22
Built To Win written by Annette Franz and has been published by Advantage Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-22 with categories.
Build a winning organization rooted in ten foundational principles that ensure you drive value for customers and for the business. Customer-centric companies put the customer at the center of all they do; they ensure that they make no decisions without first thinking of the customer and the impact that decision has on her. Annette Franz refers to this as putting the "customer" in customer experience, which means that companies are taking the time to understand who they are and then using that understanding to design a better experience for them. Too often, companies believe they know what's best for the customer and design an experience based on inside-out thinking, only to end up creating frustration and dissatisfaction. Why? Because they haven't really put the customer into the experience (design) at all. But what does it take to ensure that the entire company adopts this mindset, this culture? In Built to Win, learn about the ten critical principles that form the foundation for building such a culture. Build the business with these principles in mind, and you will build to win. Win for the customer, win for the business.
Customer At The Heart
DOWNLOAD
FREE 30 Days
Author : John O'Connor
language : en
Publisher:
Release Date : 2019-03-15
Customer At The Heart written by John O'Connor and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-15 with categories.