Customer Service Guide
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The Ultimate Online Customer Service Guide
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Author : Marsha Collier
language : en
Publisher: John Wiley & Sons
Release Date : 2010-12-15
The Ultimate Online Customer Service Guide written by Marsha Collier and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-15 with Business & Economics categories.
Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Best Practice Guide For Customer Service Professionals
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Author :
language : en
Publisher:
Release Date : 2006*
Best Practice Guide For Customer Service Professionals written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006* with Customer services categories.
Customer Service
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Author : Kelly Montague
language : en
Publisher: BookRix
Release Date : 2016-06-16
Customer Service written by Kelly Montague and has been published by BookRix this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-16 with Computers categories.
Have you ever wondered what keeps customers’ loyalty on a certain product or service? One of the most considerable facts is keeping the people aspect of the business alive. Treating customers as individuals and not just representation of financial returns can give you the competitive edge. Having a good customer service is therefore vital for any businesses to sustain its operations. If you are in the service industry, a good customer service can be your bread and butter. By having good customer service, you can generate more profit as it will promote company loyalty.
The Employee Customer Service Guide
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Author : Mbinkar Kpunsa Fomunyuy
language : en
Publisher: Independently Published
Release Date : 2020-09-17
The Employee Customer Service Guide written by Mbinkar Kpunsa Fomunyuy and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-17 with categories.
With the recent technological changes and the growth of the service industry, customer expectations are changing rapidly. Customer service is becoming a major factor of differentiation and a great competitive tool. Recruiters are now focusing on the culture fit of employees and their ability to interact with customers efficiently. This increased pressure on employees, necessitates that both companies and employees understand what customer needs truly are, identify the right skills needed to offer great customer service and learn customer service best practices and engagement rules.This book, clearly defines what customer service is and why it is important for both the company, the employee and the customer. It identifies the causes of bad customer service and proposes practical solutions on how to improve customer service. The concept of customer experience is also evoked with emphasis on its 3 major variables and ways to shape customer expectations. The first section of this book ends with a detailed appraisal of the 6 primary customer service skills, and explains how to acquire and use them.The second section looks at customer needs. It analyses the difference between Customer core and auxiliary needs and explains how to continuously ensure customer satisfaction. Some basic customer psychology tips as well as the different stages of customer relationships are also discussed here.The last section identifies ways in which we can improve our interactions with customers. Beginning with the right employee attitude, this section describes the different types of difficulty customers and provides a guide on what employees must do when faced with difficult customers. The section ends with the 34 rules customer service professionals need to live by and the values that make great customer service agents.The overall objective of this book is to provide a simple guide for onboarding new employees, training old employees and ensuring that organizations are successful in their customer service efforts. This book can be used as a guide for any organization that seeks to transform its customer service delivery, as well as a guide for any employee who wants to develop their customer service skills.
The Complete Idiot S Guide To Great Customer Service
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Author : Ron Karr
language : en
Publisher: Dorling Kindersley Ltd
Release Date : 2003-01-13
The Complete Idiot S Guide To Great Customer Service written by Ron Karr and has been published by Dorling Kindersley Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-13 with Business & Economics categories.
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the "Service Difference"--service that genuinely pleases your customers and sets your organization apart from the pack.
Unleashing Excellence
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Author : Dennis Snow
language : en
Publisher: John Wiley & Sons
Release Date : 2009-10-29
Unleashing Excellence written by Dennis Snow and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Business & Economics categories.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Customer Communication
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Author : Kennith Mazzocco
language : en
Publisher: Independently Published
Release Date : 2021-08-22
Customer Communication written by Kennith Mazzocco and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-22 with categories.
Your customers are your bread and butter. You can have a fantastic product, an impressive leadership team, and great employees, and you'll still have nothing if you don't have any customers. Effective customer communication is the best way to ensure your future success. In this book, you will discover: - Stay one step ahead anticipating and delighting customers - Provide EXTREME customer service during a crisis - Speak the language of customer service and manage challenging situations - Analyze your company's customer service practices with 12 questions - Customize your company's approach to customer service And so much more! Scroll up and click the "Buy now with 1-Click" button to get your copy now!
Two Factor Theory Of Customer Service
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Author : DAVID L. ELWOOD
language : en
Publisher: AuthorHouse
Release Date : 2013-12-18
Two Factor Theory Of Customer Service written by DAVID L. ELWOOD and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-18 with Business & Economics categories.
In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inextricably tied to profits. Elwood uses easy to follow ideas that open the door to fresh, persuasive perceptions of the fundamental dimensions of customer service events: accessible, emotional, temporal, informational, solutional, aptitudinal, and relational. The essence of Elwoods message is that the more clearly and deeply one understands customer service events, the more effective he or she will become at delivering customer service straight to the customer. And, as powerful, empirical research findings have shown, delivery of Superior Customer Service goes hand in hand with superior profits. The Two Factor Theory of Customer Service will delight everyone looking for a systematic approach to understanding and classifying the seemingly unending differences found in published examples of Superior Customer Service, and it will brighten the pathway for each provider seeking to increase profits. Without question, you ARE in the customer service business --- the only question is whether you are doing it well. Want a quick read at the airport terminal thatll entertain more than transform? Two Factor Theory of Customer Service isnt it! Elwood skips the clichs while delivering a perfect balance of theory and immediate application that will change how you see your customers, and more importantly how your customers will see you (again and again and again...). Jay Martinson, Ph.D. Chair, Communications Department, Olivet Nazarene University
A Practical Guide To Airline Customer Service
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Author : Colin C. Law
language : en
Publisher: BrownWalker Press
Release Date : 2018-04-16
A Practical Guide To Airline Customer Service written by Colin C. Law and has been published by BrownWalker Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-16 with Transportation categories.
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
The Customer Service Guide
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Author :
language : en
Publisher:
Release Date : 2000
The Customer Service Guide written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Customer relations categories.