Methods For Measuring Quality Of Libraries
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Methods For Measuring Quality Of Libraries
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Author : M. Bavakutty
language : en
Publisher: Ess Ess Publication
Release Date : 2005
Methods For Measuring Quality Of Libraries written by M. Bavakutty and has been published by Ess Ess Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Language Arts & Disciplines categories.
Preface. -- 1. Introduction. -- 2. Marketing of Library and Information products and services. -- 3. Quality concepts in Libraries. -- 4. Total Quality Management. -- 5. Quality Standards and Libraries. -- 6. Service Quality. -- 7. Library Evaluation and Performance Measurement. -- 8. Methods for Collection of Data. -- 9. Methods for Analysis of Data. -- 10. SERVQUAL, a Scale for Measuring Service Quality. -- 11. LibQUAL, an Instrument for Measuring Library Quality. -- 12. Library Quality; a Review. -- 13. Quality of Libraries; Case Studies. -- Bibliography. -- Index.
Measuring Quality
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Author : Roswitha Poll
language : en
Publisher: Walter de Gruyter
Release Date : 2008-11-03
Measuring Quality written by Roswitha Poll and has been published by Walter de Gruyter this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-11-03 with Language Arts & Disciplines categories.
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
Measuring Quality
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Author : Roswitha Poll
language : en
Publisher: München [Germany] : K.G. Saur
Release Date : 1996
Measuring Quality written by Roswitha Poll and has been published by München [Germany] : K.G. Saur this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Academic libraries categories.
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Measuring Library Performance
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Author : Peter Brophy
language : en
Publisher: Facet Publishing
Release Date : 2006
Measuring Library Performance written by Peter Brophy and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Language Arts & Disciplines categories.
Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Measuring The Quality Of Library Service
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Author : M. G. Fancher Beeler
language : en
Publisher: Metuchen, N.J. : Scarecrow Press
Release Date : 1974
Measuring The Quality Of Library Service written by M. G. Fancher Beeler and has been published by Metuchen, N.J. : Scarecrow Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1974 with Language Arts & Disciplines categories.
The Evaluation And Measurement Of Library Services
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Author : Joseph R. Matthews
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2017-10-27
The Evaluation And Measurement Of Library Services written by Joseph R. Matthews and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-27 with Language Arts & Disciplines categories.
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Assessing Service Quality
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Author : Peter Hernon
language : en
Publisher: ALA Editions
Release Date : 1998
Assessing Service Quality written by Peter Hernon and has been published by ALA Editions this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Language Arts & Disciplines categories.
Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service quality standards and explain how services can be quantitatively and qualitatively assessed. Librarians can select the service factors and customer expectations they want to assess. Practical assessment tools provide the keys to measure service quality and identify strengths and weaknesses to narrow the gap between business-as-usual service delivery and customer expectations.
Demonstrating Results
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Author : Rhea Joyce Rubin
language : en
Publisher: American Library Association
Release Date : 2006
Demonstrating Results written by Rhea Joyce Rubin and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Language Arts & Disciplines categories.
I became a librarian because of my interest in how reading affects people, how it can lead to insights and help people transform their lives...library services and materials help them in their efforts to change and grow. Outcome measurement can assess how well libraries do that.—Rhea Joyce Rubin from the Preface Library services and programs that not only meet goals but can also demonstrate these results are more likely to secure repeat funding. By evaluating and presenting outcomes, libraries can document the positive work they do in a concrete way and gain financial support. According to Planning for Results expert Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they: Enhance library programs using evaluation techniques Use and customize the 14 step-by-step workforms to address unique needs Gather and interpret statistically accurate data to demonstrate outcomes Measure, evaluate, and present outcomes to attract funding Applying these concepts in examples and in two running case studies, an Internet class for seniors, and a teen mother-tutoring program brings the model to life. The "Toolkit" includes tips on creating evaluations, coding data, and selecting a sample. By assessing the impact of services in users' lives, public library directors and program managers demonstrate to funding bodies their accountability and the effectiveness of programs, thus positioning their libraries to secure maximum funding.
Measuring Quality
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Author : Roswitha Poll
language : en
Publisher:
Release Date : 1996
Measuring Quality written by Roswitha Poll and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with categories.
The Measurement And Evaluation Of Library Services
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Author : Sharon L. Baker
language : en
Publisher: Arlington, Va. : Information Resources Press
Release Date : 1991
The Measurement And Evaluation Of Library Services written by Sharon L. Baker and has been published by Arlington, Va. : Information Resources Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Language Arts & Disciplines categories.