Patient Expectations
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Managing Patient Expectations
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Author : Susan Keane Baker
language : en
Publisher: Jossey-Bass
Release Date : 1998-08-21
Managing Patient Expectations written by Susan Keane Baker and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-08-21 with Health & Fitness categories.
Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations.
Successful Practice Managment Exceeding Patient Expectations
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Author : Colleen Sullivan
language : en
Publisher: Lulu.com
Release Date : 2012-10-11
Successful Practice Managment Exceeding Patient Expectations written by Colleen Sullivan and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-11 with Business & Economics categories.
Successful Practice Management: Exceeding Patient Expectations is a must-have for all healthcare practices. It includes an extensive guide on how to run a successful healthcare practice, an in-depth discussion on the importance of patients over the seven stages of the patient consultation process, and an emphasis on the importance of patients' need for expert care, understanding, and satisfaction from the practice experience. There are 12 detailed chapters that provide the reader with an analysis of healthcare practice management for patient satisfaction, recognising and removing barriers to patient value from consultations, developing personnel and practice systems, and financial compliance requirements and quality control. This book is written as a practical guide for healthcare practices that focuses on and emphasises the importance of patients.
Patient Expectations
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Author : Catherine Lynne Thompson
language : en
Publisher:
Release Date : 2015
Patient Expectations written by Catherine Lynne Thompson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with History categories.
During the first half of the nineteenth century a major shift occurred in the medical treatment of illness in the United States, as physicians abandoned the use of "heroic" depletive therapies -- the pukes and purges made famous in the 1790s by Dr. Benjamin Rush of Philadelphia -- in favor of a let-nature-take-its-course approach to most diseases. Standard histories of American medicine have long attributed this shift to new theories and training methods as well as increased competition from homeopaths and botanical doctors. In this book, Catherine L. Thompson challenges that interpretation by emphasizing the role of patients as active participants in their own health care rather than passive objects of medical treatment. Focusing on Massachusetts, then as now a center of U.S. medical education and practice, Thompson draws on data from patients' journals, medical account ledgers, physicians' daybooks, and court records to link changes in medical treatment to a gradual evolution of patient expectations across varied populations. Specifically, she identifies three developments -- the increasing use of cash in medical transactions, growing religious pluralism, and the rise of malpractice suits -- as key factors in transforming patients into active medical consumers unwilling to submit to doctors' advice without considering alternatives. By showing how nineteenth-century patients shaped therapeutic practice "through the medical choices they made or didn't make," Thompson's study alters our understanding of American medicine in the past and has implications for its present and future.
Patient Satisfaction Pays
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Author : Stephen Walter Brown
language : en
Publisher: Jones & Bartlett Learning
Release Date : 1993
Patient Satisfaction Pays written by Stephen Walter Brown and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Medical categories.
Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.
Improving Patient Satisfaction Now
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Author : Anne-Marie Nelson
language : en
Publisher: Jones & Bartlett Learning
Release Date : 1997
Improving Patient Satisfaction Now written by Anne-Marie Nelson and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Patient satisfaction categories.
In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only nice to know, it's necessary to know! It gives you action steps in all areas of the practice. Through anecdotes and real-life examples from practicing physicians, you'll learn how to develop higher patient satisfaction, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this updated edition.
Rehabilitation R D Progress Reports
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Author :
language : en
Publisher:
Release Date : 1999
Rehabilitation R D Progress Reports written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Disabled veterans categories.
Advancements And Improvements In General Hospital Psychiatry
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Author : Jinya Cao
language : en
Publisher: Frontiers Media SA
Release Date : 2024-06-11
Advancements And Improvements In General Hospital Psychiatry written by Jinya Cao and has been published by Frontiers Media SA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-06-11 with Medical categories.
Since the deinstitutionalization of major psychiatric centers, general hospital psychiatry has been playing a more and more important role in providing psychiatric services to the public. But more than providing services to psychiatric patients in general hospital settings, general hospital psychiatry also has many other functions, such as providing consultation-liaison(C-L) services to physical patients with psychiatric comorbidity or psychiatric symptoms due to physical conditions. Many models of C-L services are designed to best fit tasks such as making diagnoses and prescribing pharmaceuticals, helping with physical patients’ distressful emotions, making chemotherapeutic interventions, helping with clinical communications between patients and their doctors, and so on. There is a high prevalence of psychiatric comorbidity in general hospital inpatients of various physical departments. Psychiatric comorbidity results in difficulty in clinical communication, longer hospitalization, worse clinical outcomes, and higher costs. However, psychiatric comorbidities are often neglected and untreated. We believe this phenomenon is caused by complex problems including, but not limited to, insufficient recognition, an insufficient invitation for consultation, the clinical challenge of complex multiple comorbidities, and insufficient treatment.
Communication Yearbooks Vols 6 33 Set
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Author : Various
language : en
Publisher: Routledge
Release Date : 2021-11-05
Communication Yearbooks Vols 6 33 Set written by Various and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-05 with Language Arts & Disciplines categories.
The Communication Yearbook annuals originally published between 1977 and 2009 publish diverse, state-of-the-discipline literature reviews that advance knowledge and understanding of communication systems, processes, and impacts across the discipline. Topics dealt with include Communication as Process, Research Methodology in Communication, Communication Effects, Taxonomy of Communication and European Communication Theory, Information Systems Division, Mass Communication Research, Mapping the Domain of Intercultural Communication, Public Relations, Feminist Scholarship, Communication Law and Policy, Visual Communication, Communication and Cross-Sex Friendships Across the Life Cycle, Television Programming and Sex Stereotyping, InterCultural Communication Training, Leadership and Relationships, Media Performance Assessment, Cognitive Approaches to Communication.
Psychological Responses To Violations Of Expectations Perspectives And Answers From Diverse Fields Of Psychology
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Author : Mario Gollwitzer
language : en
Publisher: Frontiers Media SA
Release Date : 2018-03-19
Psychological Responses To Violations Of Expectations Perspectives And Answers From Diverse Fields Of Psychology written by Mario Gollwitzer and has been published by Frontiers Media SA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-19 with categories.
From Pavlov's dog expecting food when hearing a bell to stereotypes as expectations about other people’s behaviour, from Bandura’s self-efficacy as expectation for success and failure of one’s own behaviour to the "predictive brain" concept in current perception theories: expectations have been a central construct in different areas of psychological research. In each of these areas, specific concepts, theoretical approaches, and empirical methods have been developed to explain when and why expectations persist and when they do not. Many theories assume that expectations are likely to change in the face of disconfirming evidence. However, sometimes expectations persist even though they are empirically violated, suggesting that they can be “sticky” under certain circumstances. But what are these circumstances? And what are the psychological mechanisms that can explain why and when expectations persist or change after being confronted with expectation-violating evidence? Each contribution of the current book offers insights into individuals’ reactions to violations of expectations. They show that many pieces of the puzzle have been collected in the many sub-displiclines of psychology and that putting them together in an integrative fashion stays a fascinating enterprise.
Communication Yearbook 7
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Author : Robert N. Bostrom
language : en
Publisher: Routledge
Release Date : 2011-10-25
Communication Yearbook 7 written by Robert N. Bostrom and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-25 with Language Arts & Disciplines categories.
First published in 2012. Routledge is an imprint of Taylor & Francis, an informa company.