Returns Management
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Returns Management
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Author : Stef De Bont
language : en
Publisher: Blurb
Release Date : 2016-05-17
Returns Management written by Stef De Bont and has been published by Blurb this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-17 with Business & Economics categories.
Companies that produce, sell and distribute products deal with customers that potentially might return a product during various phases of the customer journey. Dealing with these returns requires a well thought-out returns policy to manage customer expectations. It also requires a well-implemented returns management process to manage efficiency, accuracy and throughput time. The impact of an uncontrolled returns process can be large. It can impact both the relationship with the customer and the company's financial results. The opportunities from a controlled returns process are large as well. A well-managed returns process can create value in different areas.
An Executive S Guide To Reverse Logistics
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Author : Curtis Greve
language : en
Publisher:
Release Date : 2012-03-01
An Executive S Guide To Reverse Logistics written by Curtis Greve and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-01 with Business logistics categories.
In today's economy every business executive is looking for ways to reduce costs and improve customer satisfaction. Most of the usual steps, like cutting payroll, reducing expenses, and negotiating better deals, have been exhausted. Business leaders are now looking for new ideas to achieve their goals. In many organizations, reverse logistics is an area of untapped opportunity that can have a positive impact on both customers and earnings. It takes leadership and resources in order to take advantage of these opportunities but the payback can be significant. If you are new to the world of returns management the question is "How do you find hidden profits in reverse logistics?" "An Executive's Guide To Reverse Logistics" has the answers. If you are a supply chain executive who needs to understand more about reverse logistics, or if you are a CEO or CFO looking for ways to reduce the financial impact of product recalls and customer returns, this book is for you. "An Executive's Guide To Reverse Logistics" is filled with explanations, facts, process flows, diagrams, tools, and best practices developed over the authors' combined 40 years of hands-on, reverse logistics experience. Simply put, this book is a roadmap that will help you find hidden profits by managing returns.
Supply Chain Management
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Author : Douglas M. Lambert
language : en
Publisher: Supply Chain Management Inst
Release Date : 2008
Supply Chain Management written by Douglas M. Lambert and has been published by Supply Chain Management Inst this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Introduction To Management Of Reverse Logistics And Closed Loop Supply Chain Processes
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Author : Donald F. Blumberg
language : en
Publisher: CRC Press
Release Date : 2004-11-29
Introduction To Management Of Reverse Logistics And Closed Loop Supply Chain Processes written by Donald F. Blumberg and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-11-29 with Business & Economics categories.
Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Life cycles are getting shorter, and efficient handling can save large amounts of money since many materials can be extracted and reused or redistributed. Reverse lo
Operations Management For Business Excellence
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Author : David Gardiner
language : en
Publisher: Routledge
Release Date : 2019-10-28
Operations Management For Business Excellence written by David Gardiner and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-28 with Business & Economics categories.
All businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach. Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include: A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota. A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms. Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain ‘excellence’ in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.
Marketing In Transition Scarcity Globalism Sustainability
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Author : Colin L. Campbell
language : en
Publisher: Springer
Release Date : 2015-06-03
Marketing In Transition Scarcity Globalism Sustainability written by Colin L. Campbell and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-03 with Business & Economics categories.
This volume includes the full proceedings from the 2009 World Marketing Congress held in Oslo, Norway with the theme Marketing in Transition: Scarcity, Globalism, & Sustainability. The focus of the conference and the enclosed papers is on marketing thought and practices throughout the world. This volume resents papers on various topics including marketing management, marketing strategy and consumer behavior. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Reverse Logistics
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Author : Rommert Dekker
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-06-05
Reverse Logistics written by Rommert Dekker and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-05 with Business & Economics categories.
This book addresses decision making in reverse logistics, which concerns the integration of used and obsolete products back into the supply chain as valuable resources. It covers a wide range of aspects, related to distribution, production and inventory management, and supply chain management. For each topic, it highlights key managerial issues in real-life examples and explains which quantitative models are available for addressing them. By treating a broad range of issues in a unified way, the book offers the reader a comprehensive view on the field of reverse logistics.
Handbook Of Research On Waste Management Techniques For Sustainability
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Author : Akkucuk, Ulas
language : en
Publisher: IGI Global
Release Date : 2015-12-03
Handbook Of Research On Waste Management Techniques For Sustainability written by Akkucuk, Ulas and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-03 with Technology & Engineering categories.
Sustainability is a growing area of research in ecology, economics, environmental science, business, and cultural studies. Specifically, sustainable waste disposal and management is a growing concern as both solid and liquid wastes are rapidly expanding in direct correlation with population growth and improved economic conditions across regions. The Handbook of Research on Waste Management Techniques for Sustainability explores the topic of sustainable development in an era where domestic and municipal waste is becoming a concern for both human and environmental health. Highlighting a number of topics relating to pollution, green initiatives, and waste reduction in both the public and private sector, this research-based publication is designed for use by environmental scientists, business executives, researchers, graduate-level students, and policymakers seeking the latest information on sustainability in business, medicine, agriculture, and society.
Operations Management
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Author : Joel D. Wisner
language : en
Publisher: SAGE Publications
Release Date : 2016-06-20
Operations Management written by Joel D. Wisner and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-20 with Business & Economics categories.
Finally, an operations management book to get excited about. Operations Management: A Supply Chain Process Approach exposes students to the exciting and ever-changing world of operations management through dynamic writing, application, and cutting-edge examples that will keep students interested and instructors inspired! Author Dr. Joel Wisner understands that today’s students will be entering a highly competitive global marketplace where two things are crucial: a solid knowledge of operations management and an understanding of the importance for organizations to integrate their operations and supply chain processes. With this in mind, Wisner not only provides a clear and comprehensive introduction to operations management, but also gives attention to the important processes involved in linking firms’ operations in a supply chain environment.
Customer Loyalty And Supply Chain Management
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Author : Ivan Russo
language : en
Publisher: Routledge
Release Date : 2017-08-03
Customer Loyalty And Supply Chain Management written by Ivan Russo and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-03 with Business & Economics categories.
Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, customer loyalty isn’t considered. Companies outsource various activities, which enable them to improve efficiency, reduce costs, focus more on core competencies and improve their innovation capabilities. Supply Chain Management synchronizes the efforts of all parties—particularly suppliers, manufacturers, retailers, dealers, customers—involved in achieving customer’s needs. Despite much research, the relationship between customer loyalty and the supply chain strategy remains insufficiently explored and understood by practitioners and academics, while the theme has been extensively developed within marketing literature. Customer Loyalty and Supply Chain Management is the result of years of work by the authors on different projects concerning the overlapping areas of supply chains, logistics and marketing, drawing a connection between the literature to provide a holistic picture of the customer loyalty framework. Emphasis is given to the B2B context, where recent research has provided some clues to support the fact that investment in operations, new technologies and organizational strategy have had a significant role in understanding B2B loyalty, particularly in the context of global supply chains. Moreover, the book provides a modernized and predictive model of B2B loyalty, showing a different methodological approach that aims at capturing the complexity of the phenomenon. This book will be a useful resource for professionals and scholars from across the supply chain who are interested in exploring the dimension of customer loyalty in the challenging supplier and customer context.