Why Customers Leave And How To Win Them Back
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Why Customers Leave And How To Win Them Back
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Author : David Avrin
language : en
Publisher: Red Wheel/Weiser
Release Date : 2019-04-01
Why Customers Leave And How To Win Them Back written by David Avrin and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-01 with Business & Economics categories.
+++ Named One of Forbes Top 10 Books Of 2019 +++ "If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects. In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
Customer Winback
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Author : Jill Griffin
language : en
Publisher: John Wiley & Sons
Release Date : 2002-02-28
Customer Winback written by Jill Griffin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-02-28 with Business & Economics categories.
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail or wholesale, this book offers proven strategies for recognizing which lost customers have the highest win-back value and implementing a sure-fire plan to recover them. It includes the techniques of hundreds of innovative companies who are already working to recapture lost customers and keep them loyal. In today's hyper-competitive marketplace, no customer retention program can be entirely foolproof, but with this guide gives you today's best methods for winning back those customers you simply can't afford to let go.
Start With A Win
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Author : Adam Contos
language : en
Publisher: John Wiley & Sons
Release Date : 2021-10-12
Start With A Win written by Adam Contos and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-12 with Business & Economics categories.
Strengthen your leadership skills and achieve success at work and at home with advice from a proven business leader In Start with a Win: Tools and Lessons to Create Personal and Business Success, CEO of RE/MAX Holdings Adam Contos delivers a powerful exploration of how leaders process information and lead boldly, especially (or even) during times of crisis. Packed with the practical lessons he learned as the leader of one of the most recognized real estate brands in the world, the book shows you how leaders recognize emotion, chaos, and fear and transform those negatives into opportunity. Whether you lead a team of one—yourself—ten, or 10,000 and up, you'll also find actionable advice on: How to develop effective leadership skills by seeking out situations that require you to practice leading Avoiding the experience of becoming overwhelmed by relying on time-tested frameworks to organize your thinking during stressful situations Overcoming fear and self-doubt by recognizing that your doubts are only as powerful as you think they are Perfect for executives, managers, and other business leaders, Start with a Win is an indispensable resource for entrepreneurs seeking to clarify and accomplish their goals.
Reimagining Customer Service In Healthcare
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Author : Jennifer L. FitzPatrick, MSW, CSP
language : en
Publisher: Post Hill Press
Release Date : 2023-02-28
Reimagining Customer Service In Healthcare written by Jennifer L. FitzPatrick, MSW, CSP and has been published by Post Hill Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-02-28 with Business & Economics categories.
Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.
Introduction To Service Engineering
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Author : Waldemar Karwowski
language : en
Publisher: John Wiley & Sons
Release Date : 2010-01-12
Introduction To Service Engineering written by Waldemar Karwowski and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-12 with Technology & Engineering categories.
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Building Relationship Customer Service Toolkit For Retail
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Author : Pasquale De Marco
language : en
Publisher: Pasquale De Marco
Release Date : 2025-05-14
Building Relationship Customer Service Toolkit For Retail written by Pasquale De Marco and has been published by Pasquale De Marco this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-14 with Business & Economics categories.
**Building Relationship: Customer Service Toolkit for Retail** provides you with the tools and techniques you need to build strong customer relationships and implement a successful customer relationship management (CRM) program. In today's competitive business environment, it's more important than ever to build strong customer relationships. Customers have more choices than ever before, and they're more likely to do business with companies that they trust and that provide them with excellent service. That's where CRM comes in. CRM is a strategy for managing all of your interactions with customers, from the initial contact to the final sale and beyond. By tracking customer data, preferences, and history, businesses can build stronger relationships with their customers, which can lead to increased sales, profits, and customer loyalty. This book will teach you everything you need to know about CRM, including: * How to identify your target customers * How to create a customer-centric culture * How to develop a customer relationship strategy * How to implement a customer relationship management program * How to measure the success of your customer relationship management program You'll also learn about the latest trends in CRM, such as the use of social media, big data, and artificial intelligence. By staying up-to-date on the latest CRM trends, you can ensure that your business is well-positioned to succeed in the future. **Building Relationship: Customer Service Toolkit for Retail** is your guide to building strong customer relationships and implementing a successful CRM program. With the tools and techniques provided in this book, you can create a customer-centric culture that will drive your business to success. Don't wait any longer to start building stronger customer relationships. Order your copy of **Building Relationship: Customer Service Toolkit for Retail** today! If you like this book, write a review on google books!
Positive Influence
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Author : Brian Smith PhD
language : en
Publisher: Blackstone Publishing
Release Date : 2023-04-04
Positive Influence written by Brian Smith PhD and has been published by Blackstone Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-04 with Self-Help categories.
Our influence is our greatest responsibility. And our greatest gift. We are influenced by every person and interaction we have, and, in turn, we influence everyone and everything around us. We all have a choice about what to do with our influence: Will we leave a negative impact on others or use our influence to become a shining beacon of positivity? Smith and Griffin upskill readers with tools to stay humble, lead themselves and the people around them well, and create opportunities to expand their influence in new and exciting ways, including offering wisdom on: Understanding that each person is important and has a tremendous influence Looking out for common pitfalls and avoiding the traps you set for yourself How to remain composed, take the high road, and avoid unnecessary overreactions Understanding how you learn best so you can work to be your best self Valuing true diversity and equality and understanding how it influences us all Through sharing these core principles, readers learn to harness their power to create positive, lasting improvements in the people and environments around them. By helping readers understand the power they have to affect change, Positive Influence offers ideas for how to step into a life filled with prosperity and share that prosperity with everyone they touch.
The Retention Revolution Why Keeping Customers Is More Important Than Ever
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Author : Favour Emeli
language : en
Publisher: Recorded Books
Release Date : 2025-01-14
The Retention Revolution Why Keeping Customers Is More Important Than Ever written by Favour Emeli and has been published by Recorded Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-14 with Business & Economics categories.
In today’s crowded and competitive market, acquiring new customers is no longer enough. The real secret to sustainable growth lies in keeping the customers you already have. The Retention Revolution is a powerful guide to understanding why customer retention is the ultimate business game-changer—and how to build a strategy that ensures long-term loyalty and profitability. This book dives into the evolving expectations of modern consumers and the cost-benefit dynamics of retention versus acquisition. Learn how to deliver personalized experiences, anticipate customer needs, and foster relationships that go beyond transactions. Through actionable insights and real-world examples, you’ll uncover proven methods to reduce churn, enhance engagement, and turn loyal customers into passionate advocates for your brand. The Retention Revolution also explores the role of technology and data in creating retention-driven strategies, from predictive analytics to customer-centric innovation. Whether you’re leading a startup or managing a large enterprise, this book equips you with the tools to build lasting connections that drive growth in a competitive marketplace. Loyal customers aren’t just valuable—they’re essential. Are you ready to join the revolution and transform the way you think about customer relationships? Let The Retention Revolution show you how.
Starting An Online Business All In One For Dummies
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Author : Shannon Belew
language : en
Publisher: John Wiley & Sons
Release Date : 2011-10-31
Starting An Online Business All In One For Dummies written by Shannon Belew and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-31 with Business & Economics categories.
Conquer the online marketplace with this new version of a bestseller! Whether you've thought of starting an online business or you're already selling online, this update to a bestseller presents invaluable advice for getting--and keeping--online customers. Covering everything from creating a business plan and building a customer-friendly site to marketing with Facebook and Twitter, this fun and friendly guide features eleven minibooks that cover online business basics, legal and accounting matters, website design, online and operating issues, Internet security, techniques for boosting sales, storefront selling, fundraising sites, niche e-commerce, and more. Updated to include coverage of the latest online marketing tools, techniques, and trends Includes coverage of how to use social media sites like Facebook, Twitter, Foursquare, and Yelp to reach your customers as well as expanded coverage of mobile marketing Explains how your location can actually bring new customers to you Details ways to build a business plan that translates your ideas into a profitable enterprise Shares advice for choosing software to help you manage taxes, balance sheets, and other accounting chores; using PR and advertising tools that best promote your business online, including Google AdWords; and create a website that helps your business make money Discover why "online entrepreneurship" means more than just building a website. Starting an Online Business All-in-One For Dummies breaks down everything the budding entrepreneur needs to know to be successful online and keep your customers coming back for more.
Build A Business People Actually Need Create Solutions That Sell Themselves Fast
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Author : Simon Schroth
language : en
Publisher: Recorded Books
Release Date : 2025-04-23
Build A Business People Actually Need Create Solutions That Sell Themselves Fast written by Simon Schroth and has been published by Recorded Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-23 with Business & Economics categories.
Building a business that truly resonates with the market and meets its needs is the key to rapid success. Build A Business People Actually Need provides a practical approach to creating products and services that solve real-world problems and practically sell themselves. This book walks you through the process of identifying pressing problems within your target audience, validating your solutions, and positioning your offer to attract customers effortlessly. You’ll learn how to simplify your marketing strategy and create offers that naturally resonate with your audience. The book also focuses on building a customer-centric business model, which ensures your products or services remain in demand for years to come. If you want to create a business that thrives by offering valuable solutions that people need, Build A Business People Actually Need gives you the roadmap to build and scale successfully.