Basic Hotel Front Office Procedures
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Basic Hotel Front Office Procedures
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Author : Peter Franz Renner
language : en
Publisher: John Wiley & Sons Incorporated
Release Date : 1989
Basic Hotel Front Office Procedures written by Peter Franz Renner and has been published by John Wiley & Sons Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Hotels. categories.
This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.
Basic Hotel Front Office Procedures
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Author : Peter Renner
language : en
Publisher: John Wiley & Sons
Release Date : 1994-01
Basic Hotel Front Office Procedures written by Peter Renner and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-01 with categories.
This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.
Front Office Procedures
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Author : Michael L. Kasavana
language : en
Publisher:
Release Date : 1998
Front Office Procedures written by Michael L. Kasavana and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.
Principles Of Hotel Front Office Operations
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Author : Sue Baker
language : en
Publisher: Burns & Oates
Release Date : 2000
Principles Of Hotel Front Office Operations written by Sue Baker and has been published by Burns & Oates this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Hotel Front Office Training Manual With 231 Sop
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Author : Hotelier Tanji
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2013-08-06
Hotel Front Office Training Manual With 231 Sop written by Hotelier Tanji and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-06 with Hospitality industry categories.
Recommended: Download Ebook Version (PDF) of this book fromhere: http://www.hospitality-school.com/training-manuals/front-office/Front Office or Front Desk of a hotel is the most important place. It is treated as the nerve center or brain or mirror of the hotel. The first hotel employees who come into contact with most guests when they arrive are members of the front office. These people are mostly visible and assumed mostly knowledgeable about the hotel.Hotel Front Office Training Manual with 231 SOP, 1st edition comes out as a comprehensive collection of some must read hotel, restaurant and motel front office management Standard Operating Procedures (SOP) and tutorials written by hospitality-school.com writing team. All contents of this manual are the product of Years of Experience, Suggestions and corrections. Efforts have been made to make this manual as complete as possible. This manual was made intended for you to serve as guide. Your task is to familiarize with the contents of this manual and apply it on your daily duties at all times. Bonus Training Materials: Read 220+ Free Hotel & Restaurant Management Training Tutorials from Here: http://www.hospitality-school.com/free-hotel-management-training/
Hotel Front Office Management
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Author : Lina Raske
language : en
Publisher:
Release Date : 2016-04-01
Hotel Front Office Management written by Lina Raske and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-01 with categories.
The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.
Hospitality Reception And Front Office Procedures And Systems
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Author : Negi Jagmohan
language : en
Publisher: S. Chand Publishing
Release Date : 2013
Hospitality Reception And Front Office Procedures And Systems written by Negi Jagmohan and has been published by S. Chand Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Business & Economics categories.
Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills
Managing Front Office Operations
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Author : Charles E. Steadmon
language : en
Publisher:
Release Date : 1988
Managing Front Office Operations written by Charles E. Steadmon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with House & Home categories.
Handboek Front Office werkzaamheden.
Basic Hotel Front Office Prrocedures
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Author : Peter Franz Renner
language : en
Publisher: Wiley
Release Date : 1994-01
Basic Hotel Front Office Prrocedures written by Peter Franz Renner and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-01 with Taverns (Inns) categories.
Managing Front Office Operations
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Author : Michael L. Kasavana
language : en
Publisher: Educational Institute of American Hotel & Motel Association
Release Date : 1995
Managing Front Office Operations written by Michael L. Kasavana and has been published by Educational Institute of American Hotel & Motel Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing revenue and human resources. No dates are noted for earlier editions. Annotation copyrighted by Book News, Inc., Portland, OR