Taking Your Customer Care To The Next Level
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Taking Your Customer Caretm To The Next Level
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Author : [see front cover instructions]
language : en
Publisher: AuthorHouse
Release Date : 2015-08-28
Taking Your Customer Caretm To The Next Level written by [see front cover instructions] and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-28 with Business & Economics categories.
Companies spend big money and significant resources to acquire new customers, but they tend to give little thought on how to keep their business. That’s a big mistake! Nadji Tehrani and Steve Brubaker, both Customer CareTM experts, explore how to go the extra mile in keeping customers happy. Whether you work at a startup or an established organization, you’ll find proven strategies that will help you: • define and deliver extraordinary Customer CareTM; • duplicate the practices of companies that provide great customer service; • avoid practices of companies that have failed to deliver on their promises; • devote more resources to keeping current customers happy. • develop incentives, policies, and training to encourage staff to solve problems. Examples from companies such as Ace Hardware, Amazon, American Express, Apple, Disney, The Ritz-Carlton, Starbucks, Southwest Airlines, Wine Enthusiast, and Zappos make this an essential guide for any professional who wants to forge stronger relationships with customers. Everyone knows that it’s far less expensive to keep existing customers than it is to win and onboard new ones. That’s just one of the many reasons to learn the lessons in Taking Your Customer CareTM to the Next Level.
Taking Your Customer Care To The Next Level
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Author : Nadji Tehrani
language : en
Publisher:
Release Date : 2015-08-28
Taking Your Customer Care To The Next Level written by Nadji Tehrani and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-28 with categories.
Companies spend big money and significant resources to acquire new customers while they tend to give little thought about how to hold onto clients who are heading for the exits. That's a mistake. Businesses need to change their thinking on this front and retool their strategies to dedicate more time and effort to retain the customers they already have. They can do that by elevating the customer experience. The new book "Taking Your Customer CareTM to the Next Level" explains how. Authors Nadji Tehrani and Steve Brubaker, both Customer CareTM experts, take readers on a journey that explores the importance of repeat business, and how to go the extra mile to keep customers coming back. The book looks at the role of content, leadership, listening, marketing, mobile, people, personalization, social media, training, and video in Taking Customer CareTM to the Next Level. Customer experience has become a hot topic in recent years, and companies are pushing the message that they are keenly focused on CX. But for all the talk about this subject, there are very few organizations out there today that deliver truly Next-Level Customer CareTM, Tehrani and Brubaker note in their new book. "Ironically, as we searched for relevant experiences of companies with extraordinary Customer CareTM, we had great difficulty finding more than a handful of companies that have truly put the complete package together for Taking their Customer CareTM to the Next Level," the authors write. The bottom line is that customers today, for the most part, simply are not being wowed by the companies with which they do business. There are, of course, a few rare exceptions to that rule. The book illustrates the first point by sharing actual case studies and examples of experiences that, the authors say, should be shocking if it weren't for the fact that poor customer experience has become the norm. More importantly, however, "Taking Your Customer CareTM to the Next Level" looks at some examples of companies and other organizations that have done just what the book's title suggests. Among the companies noted in the book are Ace Hardware, Amazon, American Express, Apple, Disney, The Ritz-Carlton, Starbucks, Southwest Airlines, Wine Enthusiast, and Zappos. One of the top justifications for spending the time and money to implement a new strategy to deliver Next-Level Customer CareTM is that it's far less expensive to keep existing customers than it is to win and onboard new ones. That said, Tehrani and Brubaker urge readers, if your advertising budget line item is greater for customer acquisition than customer retention, you are fighting a losing battle. They emphasize the importance of putting more resources into existing customers, who as a result will stay loyal and even become advocates. Business owners and executives, the authors say, must lead by example to put the customers' needs at the forefront and develop incentives, policies, and training to match the needs of the customers. Indeed, Customer CareTM is about more than making the sale and then moving on. It's about cultivating long-term relationships. While systems like integrated CRM solutions, location-based technology, marketing automation, mobile apps, and omnichannel support can help make that happen, the bottom line is that businesses need to have the right people in place to deliver Next-Level Customer CareTM. By the right people, the authors mean people who are compassionate and helpful, and who have the information and skillsets to get the job done. "Poor customer relations cost companies nearly $41 billion each year," Tehrani and Brubaker write. "But this doesn't have to be the case. Preserve relationships by providing the utmost compassion for your customers and Take Your Customer CareTM to the Next Level."
97 Things To Take Your Sales Career To The Next Level
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Author : Byrd Baggett
language : en
Publisher: Turner Publishing Company
Release Date : 2010-11-24
97 Things To Take Your Sales Career To The Next Level written by Byrd Baggett and has been published by Turner Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-24 with Business & Economics categories.
Is your sales career green and growing or ripe and rotting? Whatever condition you find it in, 97 Things to Take Your Sales Career to the Next Level shares simple but practical insights to help you become a high-performing sales professional. Unlike other business guides, this handbook features easy-to-understand strategies you can begin practicing in just minutes for high payoffs. So take your sales career to the next level by learning how to: Develop positive, productive daily habits from the moment you rise Diminish stress, work overload, and problems from difficult clients Understand prospects’ and clients’ needs with the four social styles Develop confidence, trust, and greater self-motivation
The Intuitive Customer
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Author : Colin Shaw
language : en
Publisher: Palgrave Macmillan
Release Date : 2016-03-21
The Intuitive Customer written by Colin Shaw and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-21 with Business & Economics categories.
Building on the work of Daniel Kahneman ( Thinking Fast and Slow ), Dan Ariely ( Predictably Irrational ), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.
Take Your Sales To The Next Level Advanced Skills To Build Stronger Relationships And Close More Deals
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Author : Charles D. Brennan
language : en
Publisher: McGraw Hill Professional
Release Date : 2010-10-15
Take Your Sales To The Next Level Advanced Skills To Build Stronger Relationships And Close More Deals written by Charles D. Brennan and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-15 with Business & Economics categories.
Expand your customer relationships into higher levels of commitment—and close more sales! You may have many great customer relationships—but there’s a good chance you have an even greater number of relationships that aren’t where you want them to be. With the lessons in Take Your Sales to the Next Level, you can move those stalled relationships to the next level—and increase sales dramatically. Sales expert Charles D. Brennan helps you: Gain solid commitments from your contacts Direct conversations to reveal new, previously undisclosed information Minimize and neutralize resistance Build a sales closing map from start to finish When you suddenly find yourself deftly moving conversations beyond the predictable dialogues, you’ll know you’re on your way to greatness. Make it happen with Take Your Sales to the Next Level.
Customer Service Excellence
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Author : Dawn D Castillo
language : en
Publisher: Independently Published
Release Date : 2024-03
Customer Service Excellence written by Dawn D Castillo and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03 with Business & Economics categories.
Are you tired of mediocre customer service experiences? Do you long for exceptional support that goes above and beyond your expectations? Look no further! Introducing "Customer Service Excellence: Building a Reputation for Outstanding Support in this Book" - your ultimate guide to transforming your customer service skills and building a reputation for providing outstanding support. In today's competitive business landscape, customer service has become a crucial differentiator. Customers no longer settle for average support; they demand excellence. This book is your key to unlocking the secrets of delivering exceptional customer service that will set you apart from your competitors and leave a lasting impression on your customers. Written by a team of customer service experts, "Customer Service Excellence" is a comprehensive resource that covers every aspect of providing outstanding support. Whether you are a business owner, a customer service representative, or simply someone who wants to enhance their interpersonal skills, this book is for you. So, what can you expect from "Customer Service Excellence"? Let's dive into the AIDA framework to give you a glimpse of the incredible value this book offers: Attention: From the moment you lay eyes on the captivating cover, you'll be drawn into a world of exceptional customer service. The title alone speaks volumes - "Customer Service Excellence: Building a Reputation for Outstanding Support in this Book." It promises to equip you with the tools and strategies to elevate your customer service game to new heights. Interest: As you delve into the pages of this book, you'll discover a treasure trove of practical tips, real-life examples, and actionable insights. Learn how to create a customer-centric culture, master effective communication techniques, and handle difficult customers with grace and professionalism. Gain a deep understanding of the psychology behind customer satisfaction and loyalty, and uncover the secrets to building long-lasting relationships with your customers. Desire: Imagine the satisfaction of seeing your customers' faces light up with delight as you exceed their expectations. Picture the positive reviews pouring in, the increased customer loyalty, and the growth of your business. With "Customer Service Excellence," these dreams can become a reality. This book will ignite a burning desire within you to become the go-to source for exceptional support in your industry. Action: Don't wait another moment to take your customer service skills to the next level. Grab a copy of "Customer Service Excellence: Building a Reputation for Outstanding Support in this Book" today and start your journey towards becoming a customer service superstar. Your customers deserve the good, and this book will empower you to deliver nothing less. Remember
The Customer Communication Formula
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Author : Charlotte Purvis
language : en
Publisher: Write Way Publishing Company
Release Date : 2020-12-11
The Customer Communication Formula written by Charlotte Purvis and has been published by Write Way Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-11 with categories.
A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: "We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends." That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula. Friendly + Formal + Focused = Customer Service Success This Formula helped her clients create an environment where Customer Service Professionals (CSPs) spoke in a manner that customers would know they were contacting a Best-in-Class Contact Center, instead of someone sitting at home chatting on the phone with their family and friends. That conversation with the client was over 20 years ago, and since then Charlotte Purvis has coached and trained hundreds of Customer Service Professionals using her 3-F Customer Service Formula. As a result, literally millions of customers have benefited from the service they've received based on this formula. "Customer Service Professionals" include advisors, agents, consultants, assistants, specialists, representatives, coordinators, sales enrollment specialists, and basically anyone who communicates with customers. In a world that is becoming increasingly more competitive, when anyone can start a business with a website and a product idea, and when more customers are buying online than ever before, outstanding customer service will set you apart from your competition. There is no question that investing in improving your customer service will pay dividends in the long term. This book is for Customer Service Professionals, Corporate Leaders, Small Business Owners, Faith Community Leaders, Managers, Supervisors, Trainers, Coaches, Subject Matter Experts, Government Agencies, Non-profit Organizations, and anyone interested in customer communication and customer service success. Here's some of what you will discover in this book: Three key words that Customer Service Professionals and Leaders need to know-and that have been successfully used to assist millions of customers. The Three Phases of Customer Interactions-Connection, Conversation, and Closure-and how to apply the 3-F Formula to each phase. How to speak the language of customer service, manage challenging situations, and offer each customer an excellent experience. 10 Statements Every Organization Needs in order to develop a custom approach to Customer Service. How to provide Extreme Customer Service, especially during a global crisis. Success Stories about how the 3-F Customer Communication Formula has helped clients reach and exceed their customer service goals. The Charlotte Purvis Story about how she took lessons learned in her beloved Tuscaloosa, Alabama, and from her years of client engagements to develop a formula that not only benefits customers but also helps her clients advance in their personal and professional lives. And More! This book is really two books in one. Part 1 is for Customer Service Professionals (CSPs) and part 2 is for Customer Service Leaders. Lots of CSPs move on to roles of additional leadership and this book prepares them for that next level. If you're ready to start looking at the world through the eyes of your customers and take your business to the next level by delivering the best-in-class customer service, then click the BUY NOW button and let's take this journey together.
The Next Level Is Here
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Author : Digna DeLeon
language : en
Publisher: Xlibris Corporation
Release Date : 2012-01-27
The Next Level Is Here written by Digna DeLeon and has been published by Xlibris Corporation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-27 with Self-Help categories.
Taking Your Library Career To The Next Level
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Author : Holly Hibner
language : en
Publisher: Chandos Publishing
Release Date : 2017-08-09
Taking Your Library Career To The Next Level written by Holly Hibner and has been published by Chandos Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-09 with Language Arts & Disciplines categories.
Taking Your Library Career to the Next Level: Participating, Publishing, and Presenting helps librarians establish a brand and name recognition in their area of expertise, suggesting how to write winning proposals for both publication and presentation and places to publish. In addition, it covers how to conquer fears of public speaking and how to make presentations more dynamic. As professional development is important in most library settings to earn or maintain credentials, this book helps academic librarians look for opportunities to earn tenure, also helping special librarians look for ways to focus their training on a narrow subject area. Regardless of their reason for looking for professional development opportunities, librarians of all types will find satisfaction in contributing to the profession at a higher level. Participating in professional conversations and decision-making that impacts others in the field, and sharing knowledge through publishing and presenting are great ways to become better librarians. Helps librarians establish an area of specialty and generate name recognition in their sub-field Provides guidance on the writing process and publishing opportunities, also touching on places to present material Includes guidance on establishing a brand, writing successful proposals, and being a dynamic speaker
The Ultimate Online Customer Service Guide
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Author : Marsha Collier
language : en
Publisher: John Wiley & Sons
Release Date : 2010-12-15
The Ultimate Online Customer Service Guide written by Marsha Collier and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-15 with Business & Economics categories.
Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.