Winning At Service
DOWNLOAD eBooks
Download Winning At Service PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Winning At Service book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Winning In Service Markets
DOWNLOAD eBooks
Author : Jochen Wirtz
language : en
Publisher: World Scientific
Release Date : 2016-12-09
Winning In Service Markets written by Jochen Wirtz and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-09 with Business & Economics categories.
Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge. Derived from the globally leading textbook for Services Marketing by the same author, this book offers a comprehensive overview of extant knowledge on the topic. Accessible and practical, Winning in Service Markets bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Winning At Service
DOWNLOAD eBooks
Author : Waldemar Schmidt
language : en
Publisher: John Wiley & Sons
Release Date : 2003-07-25
Winning At Service written by Waldemar Schmidt and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-07-25 with Business & Economics categories.
This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
Uncommon Service
DOWNLOAD eBooks
Author : Frances X. Frei
language : en
Publisher: Harvard Business Press
Release Date : 2012
Uncommon Service written by Frances X. Frei and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Customer relations categories.
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Winning The Service Game
DOWNLOAD eBooks
Author : Schneider
language : en
Publisher:
Release Date : 1995-03-01
Winning The Service Game written by Schneider and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-03-01 with categories.
Win The Customer
DOWNLOAD eBooks
Author : Flavio Martins
language : en
Publisher: AMACOM
Release Date : 2015-09-23
Win The Customer written by Flavio Martins and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-23 with Business & Economics categories.
Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated or outdone is the unique, outstanding customer service experience that you continually provide for your customers. In Win the Customer, companies can learn practical, powerful techniques for energizing the way they interact with the people who drive their business, distinguishing themselves from the competition by providing their customers with something truly special. Author and vice president of operations Flavio Martin, named by the Huffington Post as a “most influential social customer service pro,” fills his invaluable guide with examples and inspiration in order to show readers how to:• Align the business around a customer service mission• Make every employee a customer service agent• Create an environment in which exceptional service experiences can happen• Humanize customer service, virtually and in person• Empower employees to find innovative solutions• All the random acts of WOW--they’re often the most memorable• And much moreProducts and prices can only get you in the door with new customers. But exceptional customer service will keep them lifelong fans. Win the Customer is your guidebook for building your fan base!
Award Winning Customer Service
DOWNLOAD eBooks
Author : Renee Evenson
language : en
Publisher: Amacom
Release Date : 2007
Award Winning Customer Service written by Renee Evenson and has been published by Amacom this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
"Award-Winning Customer Service" offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is filled with practical advice on planning and goal-setting, effective communication, leadership, and other topics.
Winning The Service Game
DOWNLOAD eBooks
Author : Benjamin Schneider
language : en
Publisher: Harvard Business Review Press
Release Date : 1995
Winning The Service Game written by Benjamin Schneider and has been published by Harvard Business Review Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Customer services categories.
Winning the Service Game details an explicit set of rules by which organizations can meet customer expectations and needs as well as capitalize on customer competencies as a source of competitive advantage. Drawing on an extensive body of research, the authors reveal the important relationships across three tiers in any service organization--customers, front-line workers, and management--and demonstrate how management can ensure that all three tiers work in harmony to produce an environment where employees flourish and customers experience superior service.
Service Orientation
DOWNLOAD eBooks
Author : Paul R. Allen
language : en
Publisher: Cambridge University Press
Release Date : 2006-04-13
Service Orientation written by Paul R. Allen and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-04-13 with Architecture categories.
An accessible introduction to service orientation, showing how it works and highlighting the benefits it can deliver.
Remarkable Service
DOWNLOAD eBooks
Author : The Culinary Institute of America
language : en
Publisher: John Wiley & Sons
Release Date : 2009-05-04
Remarkable Service written by The Culinary Institute of America and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05-04 with Cooking categories.
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
Woo Wow And Win
DOWNLOAD eBooks
Author : Thomas A. Stewart
language : en
Publisher: HarperCollins
Release Date : 2016-11-29
Woo Wow And Win written by Thomas A. Stewart and has been published by HarperCollins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-29 with Business & Economics categories.
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.