Service Management Course
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The Service Management Course
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Author : William Earl Sasser
language : en
Publisher:
Release Date : 1991
The Service Management Course written by William Earl Sasser and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with categories.
Customer Service Management Training 101
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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2011-09-14
Customer Service Management Training 101 written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-14 with Business & Economics categories.
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.
Service Management Course
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Author : Mary Nelson
language : en
Publisher:
Release Date : 1983
Service Management Course written by Mary Nelson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983 with categories.
Itil 4 Foundation It Service Management Certification
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Author : Sandu Samuel Stoica, Jr
language : en
Publisher: Independently Published
Release Date : 2023-12-05
Itil 4 Foundation It Service Management Certification written by Sandu Samuel Stoica, Jr and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-05 with categories.
ITIL 4 Foundation - IT Service Management Certification: Course & Mock Exam "ITIL 4 Foundation - IT Service Management Certification: Course & Mock Exam" is a comprehensive guide designed to assist individuals in mastering the principles and practices of ITIL v4. The book is structured in accordance with the ITIL v4 syllabus, providing a systematic and in-depth exploration of key concepts, principles, and methodologies crucial for successful service management in the modern IT landscape. Understanding Service Management: Delve into the foundational concepts of service management, including the definitions of service, utility, warranty, customer, user, service management, and sponsor. Guiding Principles for Service Management: Explore the ITIL guiding principles, such as focusing on value, starting where you are, progressing iteratively with feedback, collaborating and promoting visibility, thinking and working holistically, keeping it simple and practical, and optimizing and automating. Four Dimensions of Service Management: Gain insights into the organizational aspects of service management, including people and culture, information and technology, partners and suppliers, and value streams and processes. ITIL Service Value System: Understand the purpose and components of the ITIL Service Value System, emphasizing the integration of activities, processes, and practices to deliver value to customers and stakeholders. Service Value Chain Activities: Explore the interconnected nature of the service value chain, including planning, improving, engaging, designing and transitioning, obtaining/building, and delivering and supporting. ITIL Practices: Know the purpose and key terms of 15 ITIL practices, covering areas such as information security management, relationship management, supplier management, IT asset management, monitoring and event management, release management, service configuration management, deployment management, continual improvement, change enablement, incident management, problem management, service request management, service desk, and service level management. Mock Exams: Test your knowledge and readiness with two comprehensive mock exams, designed to simulate real exam conditions and assess your grasp of ITIL v4 concepts.
Foundations Of It Service Management
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Author : Brady Orand
language : en
Publisher: CreateSpace
Release Date : 2011
Foundations Of It Service Management written by Brady Orand and has been published by CreateSpace this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Information technology categories.
NOTE: This book has been updated with "Foundations of IT Service Management with ITIL 2011". This new book covers the ITIL exam topics with the latest, up-to-date-information. As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining popularity across the globe. Written by an ITIL trainer who has taught thousands of students at hundreds of organizations, Foundations of IT Service Management - The Unofficial ITIL v3 Foundations Course in a Book, provides the reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing the information required to pass the ITIL v3 Foundations exam, this book goes beyond those basics to also provide real understanding of ITIL to further your knowledge and abilities as a valuable part of this IT/Business alignment. Using a case-study approach, real issues are discussed that represent challenges experienced in almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Additionally, access to the author is provided to ask questions prior to taking your exam giving you the greatest opportunity to learn the material and successfully pass your ITIL Foundations exam. Based on reader input and the latest ITIL v3 Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.
Itil It Service Management Essentials
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Author :
language : en
Publisher:
Release Date : 2001
Itil It Service Management Essentials written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.
Service Management Course
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Author : Sasser
language : en
Publisher: Simon and Schuster
Release Date : 1991
Service Management Course written by Sasser and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Service industries categories.
Iso 20000 1 Lead Implementer Course
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Author : Dr Tamuka Maziriri Prof
language : en
Publisher: Independently Published
Release Date : 2022-08-16
Iso 20000 1 Lead Implementer Course written by Dr Tamuka Maziriri Prof and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-08-16 with categories.
At the heart of the survival of any business is service delivery. Without service delivery, there is no customer satisfaction at all. The IT department is not an exception to service delivery. This book greatly assists IT personnel to deliver quality service to their internal and external customers. Implementing an IT Service Management System helps the organization to plan in terms of a quality service from the IT department which is uninterrupted and meets the needs of its customers.
Service Management And Marketing
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Author : Christian Grönroos
language : en
Publisher: Jossey-Bass
Release Date : 1990
Service Management And Marketing written by Christian Grönroos and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Gronroos (international and industrial marketing, Swedish School of Economics and Business Administration in Finland) examines the nature of market-oriented management and analyzes the impact that service- dominated competition has had and will continue to have on management thinking and decision making. He includes practical advice on how to cope with specific situations relative to the consumptive process. Annotation copyrighted by Book News, Inc., Portland, OR
Foundations Of It Service Management
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Author : Brady Orand
language : en
Publisher: CreateSpace
Release Date : 2010-08-17
Foundations Of It Service Management written by Brady Orand and has been published by CreateSpace this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-17 with Computer industry categories.
As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining popularity across the globe. Written by an ITIL trainer who has taught thousands of students at hundreds of organizations, Foundations of IT Service Management - The Unofficial ITIL v3 Foundations Course in a Book, provides the reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing the information required to pass the ITIL v3 Foundations exam, this book goes beyond those basics to also provide real understanding of ITIL to further your knowledge and abilities as a valuable part of this IT/Business alignment. Using a case-study approach, real issues are discussed that represent challenges experienced in almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Additionally, access to the author is provided to ask questions prior to taking your exam giving you the greatest opportunity to learn the material and successfully pass your ITIL Foundations exam. Based on reader input and the latest ITIL(r) v3 Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.