The Service Advantage
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The Service Advantage
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Author : Karl Albrecht
language : en
Publisher: McGraw-Hill Professional Publishing
Release Date : 1990
The Service Advantage written by Karl Albrecht and has been published by McGraw-Hill Professional Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
A practical guide that takes you step-by-step through a customer research program designed especially for service companies. Includes real-life cases and examples.
Developing The Service Offering
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Author : Christian Grönroos
language : en
Publisher:
Release Date : 1987
Developing The Service Offering written by Christian Grönroos and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Customer services categories.
Managing People For Service Advantage
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Author : Jochen Wirtz
language : en
Publisher: Ws Professional
Release Date : 2017
Managing People For Service Advantage written by Jochen Wirtz and has been published by Ws Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.
Preface -- Introduction -- Service employees are extremely important -- Frontline work is difficult and stressful -- Cycles of failure, mediocrity and success -- Human resource management : how to get it right -- Service culture, climate and leadership -- Conclusion -- Summary -- Endnotes
The Service Quality Solution
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Author : David A. Collier
language : en
Publisher: Irwin Professional Publishing
Release Date : 1994
The Service Quality Solution written by David A. Collier and has been published by Irwin Professional Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
The Service/Quality Solution presents a clear framework for building competitive advantage and surviving the pressures within today's marketplace. Throughout this pioneering book, author David A. Collier demonstrates how to "think service managements," cultivate this service commitment within the work force, and add value to your company's products and services - thus distinguishing them from your competitors'.
Service Management For Competitive Advantage
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Author : James A. Fitzsimmons
language : en
Publisher: McGraw-Hill Companies
Release Date : 1994
Service Management For Competitive Advantage written by James A. Fitzsimmons and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Konkurrencefordele categories.
James Fitzsimmons' 1982 McGraw-Hill text, Service Operations Management, the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.
The Services Challenge
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Author : John A. Czepiel
language : en
Publisher:
Release Date : 1987
The Services Challenge written by John A. Czepiel and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Service industries categories.
Service Leadership
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Author : Svafa Gronfeldt
language : en
Publisher: SAGE Publications
Release Date : 2005-11-30
Service Leadership written by Svafa Gronfeldt and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-30 with Business & Economics categories.
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.
Competing In A Service Economy
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Author : Matthew D. Johnson
language : en
Publisher: John Wiley & Sons
Release Date : 2003-06-03
Competing In A Service Economy written by Matthew D. Johnson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-06-03 with Business & Economics categories.
Die Fähigkeit, hochwertige Dienstleistungen zu entwickeln und anzubieten, ist zu einem wesentlichen Faktor für die Unternehmensstrategie und den Unternehmenserfolg geworden. "Competing in a Service Economy" hilft Führungskräften und Managern bei der Neuentwicklung und Innovation von Dienstleistungen strategisch zu denken und zu planen. Wer Dienstleistungen entwickelt, steigert die Kundenzufriedenheit und damit die Finanz-Performance. Der Band erläutert detailliert die Tools und Prozesse für die Bereitstellung, Verbesserung und Innovation von Dienstleistungen. Fallstudien zu IKEA, Disney, Volvo Trucks, Sterling Pulp Chemicals und EMC2 belegen anschaulich die verschiedenen Ansätze. Die Autoren verfügen über langjährige Praxiserfahrung im Bereich wissenschaftlicher und angewandter Forschung in Zusammenarbeit mit einer Vielzahl von Firmen und Organisationen. "Competing in a Service Economy" ist ein praxisorientierter Leitfaden, der Ihnen genau sagt, wie Sie sich durch die Entwicklung und Innovation von Dienstleistungen einen Wettbewerbsvorteil sichern.
South Africa S Bpo Service Advantage
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Author : Leslie P. Willcocks
language : en
Publisher: Springer
Release Date : 2016-01-12
South Africa S Bpo Service Advantage written by Leslie P. Willcocks and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-12 with Business & Economics categories.
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Managing In The Service Economy
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Author : James L. Heskett
language : en
Publisher: Boston, Mass. : Harvard Business School Press
Release Date : 1986
Managing In The Service Economy written by James L. Heskett and has been published by Boston, Mass. : Harvard Business School Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1986 with Service industries categories.
A four-point blueprint--the "strategic service vision"--for service managers, which offers the trend-setting management strategies that have given leading service companies a clear competitive advantage.